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Anyplay

Regular Visitor

Anyplay

I've contacted Comcast multiple times about my anyplay device not working. It is still not working completely. The first thing I discovered was to watch the channels, you need to use the anyplay app, not the tv remote app. Now I only get channels 2-22. Channels 23 and up had no signal. I have tries rebooting everything multiple times. Does anyone have any suggestions?
Cable Expert

Re: Anyplay

It could be a RF signal issue to the AnyPlay device from having too many splitters or poor arrangement of existing splitters.   The AnyPlay needs a good RF signal just like a cable modem or set top box.

 

If you open the AnyPlay app and click on the gear / click on the Streamer lcon then admin page.   That will open up the admin page from the device on a web browser.  

 

Click on the tuner tab then the inband status hyperlink.  It will not show the real RF signal level, but will show the SNR, if the tuner locks onto the frequency and error counts.  That will help determine if it's a RF signal issue or not.

 

If you feel the signal level to the AnyPlay box could be low, then re-arrange or remove excessive splitters or move the AnyPlay box to another TV outlet that might have a higher RF signal level to the AnyPlay box.




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Regular Visitor

Re: Anyplay

It says..

SNR: 42.0 dB GOOD

Cable Expert

Re: Anyplay

Sorry, then please contact Comcast support to get to the bottom of it.

 

1-800-266-2278




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