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Has it worked before? Is this a new installation or have you had it working for a while?
Did you go through the troubleshooting tips at the AnyPlay page here?
This is a new installation. I went through all the troubleshooting steps. I can only guess that there is a problem getting the app to unhide the setting.
Before the AnyPlay shows up in the app the device must be properly activated to your account.
Make sure the US/DS LED's are solid. Reboot the Televation box.
Check that the AnyPlay still showup on the http://xfinitytv.comcast.net/rh device page. It must show up before anything else happens.
Confirm you have a good RF signal going into the Televation box, and that you have connected the ethernet cable to the router.
Ipad or Android? What version Xfinity TV app?
I only have experience with IOS, so ComcastJoe might be able to help when he gets online in the morning.
In the mean time, if you haven't uninstalled / reinstalled the app since the AnyPlay was installed, I suggest doing that next.
You might want to PM ComcastJoe and point to this thread for reference. Find a post by ComcastJoe, click on his name in red and look on the right for a link to send a personal message.
Android v1.6 of the app.
Can you private message me the serial number of your AnyPlay device so I can further assist you?
I sent it to you
Click the Settings within the app and make sure AnyPlay is turned on. I am sorry I should of asked this earlier but I thought you already did this troubleshooting step. After reading through it again, I am not sure you have.
Let me know the results.
I did complete that step. The whole problem is that the setting to turn Anyplay on and off dose not show up in the first place.
I escalated this to our AnyPlay team. Someone will reach out to you shortly via phone.