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Anyplay option not showing up

Frequent Visitor

Anyplay option not showing up

In the Xfinity TV app the Anyplay option dose not show up as something I can turn on. Any ideas?

Cable Expert

Re: Anyplay option not showing up

Has it worked before?  Is this a new installation or have you had it working for a while?

 

Did you go through the troubleshooting tips at the AnyPlay page here?  

 




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Frequent Visitor

Re: Anyplay option not showing up

This is a new installation. I went through all the troubleshooting steps. I can only guess that there is a problem getting the app to unhide the setting.

Cable Expert

Re: Anyplay option not showing up

Before the AnyPlay shows up in the app the device must be properly activated to your account.

 

Make sure the US/DS LED's are solid.  Reboot the Televation box.

 

Check that the AnyPlay still showup on the http://xfinitytv.comcast.net/rh device page.  It must show up before anything else happens.

 

 anyplay.JPG

 

Confirm you have a good RF signal going into the Televation box, and that you have connected the ethernet cable to the router.




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Frequent Visitor

Re: Anyplay option not showing up

It is in my list of devices on that page and I can access the remote diagnostic screen to verify network connectivity.

Cable Expert

Re: Anyplay option not showing up

Ipad or Android?  What version Xfinity TV app?




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Frequent Visitor

Re: Anyplay option not showing up

Android v1.6 of the app.

Cable Expert

Re: Anyplay option not showing up

I only have experience with IOS, so ComcastJoe might be able to help when he gets online in the morning.  

 

In the mean time, if you haven't uninstalled / reinstalled the app since the AnyPlay was installed, I suggest doing that next.

 

You might want to PM ComcastJoe and point to this thread for reference.  Find a post by ComcastJoe, click on his name in red and look on the right for a link to send a personal message.




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Official Employee

Re: Anyplay option not showing up


tsternickle2 wrote:

Android v1.6 of the app.


Can you private message me the serial number of your AnyPlay device so I can further assist you?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Anyplay option not showing up

I sent it to you

Official Employee

Re: Anyplay option not showing up


tsternickle2 wrote:

I sent it to you


Click the Settings within the app and make sure AnyPlay is turned on. I am sorry I should of asked this earlier but I thought you already did this troubleshooting step. After reading through it again, I am not sure you have.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Anyplay option not showing up

I did complete that step. The whole problem is that the setting to turn Anyplay on and off dose not show up in the first place.

Official Employee

Re: Anyplay option not showing up


tsternickle2 wrote:

I did complete that step. The whole problem is that the setting to turn Anyplay on and off dose not show up in the first place.


I escalated this to our AnyPlay team. Someone will reach out to you shortly via phone.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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