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Another customer suddenly can’t stream like he did last week

Regular Visitor

Another customer suddenly can’t stream like he did last week

I've been streaming Xfinity TN successfully for months now on my 2008 MacBook running macOS 10.11.6 using the Maxthon 5 browser, which is the only browser that will display full screen Flash video without stuttering.

 

Last week I started getting the annoying message (below) about clearing my cache. I tried clearing my cache. I tried clearing everything. I uninstalled Maxthon and all its components and then reinstalled. Still the same message. I have no issues streaming Flash at other sites such as ESPN.

 

Interestingly, my iMac running macOS 10.12.6 and the Maxthon 5 browser is working fine with Xfinity streaming.

 

So...could someone there at Comcast please test the Maxthon 5 browser on a Mac running 10.11.6 (El Capitan) and figure out why it isn't working?

 

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(Error ftde.0001)

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Regular Visitor

Re: Another customer suddenly can’t stream like he did last week

Spoke with someone in first level support. He suggested I also clear my Safari cache. After clearing both Safari cache and Maxthon 5 cache and restarting, same result.

New Poster

Re: Another customer suddenly can’t stream like he did last week

I too have been getting the same error code! Has there been any headway into fixing this problem?

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