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Android have video but no sound

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Android have video but no sound

I have been on the phone contacting Comcast for 4 days concerning this problem.

I have an Android 4.1.1 and I can connect to Comcast and DO get live tv, movies, ect. on my Android.

But I do not get any SOUND.  I was on the phone for days; I uninstalled and reinstalled 8 times.

 

I can get Skype sound, Youtube sound, Netflix sound and sound from my movies.

Something is wrong…and I would like it fixed.

 

Can anyone help ME PLEASE!

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