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Android App - Sorry, we've experienced some difficulty starting your video

Frequent Visitor

Android App - Sorry, we've experienced some difficulty starting your video

Get this error every time I try and play anything on my phone.  I have a Galaxy S3 on t-mobile.  I'm connected via wifi at home.  I've tried clearing cache / data and re-logging in.  I've even tried some videos that require me to provide my parental controls pin (Game of Thrones for example) - prompts me and that succeeds but I still get the error message in the subject.

 

I'm not able to get the xfinity app on my xbox to work either - never has.

 

Does it matter what DNS servers I use?  I run my own dns server (windows server) which I initially had troubles with watching xfinity content on my computers but that seems to be resolved.  Works fine now and has for quite some time.

Frequent Visitor

Re: Android App - Sorry, we've experienced some difficulty starting your video

If I turn off wifi on my phone and just use cellular data, it works.  If I setup my dns server to forward to the comcast dns servers (75.75.75.75 and 75.75.76.76), and connect to wifi, it will also work.  I'd prefer not to do either of these...

 

Why!!!!

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