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All cloud recordings disapeared from X1 app for remote viewing AGAIN!!! Will a tech please check my server?

Regular Contributor

All cloud recordings disapeared from X1 app for remote viewing AGAIN!!! Will a tech please check my server?

Cloud recordings all disappeared and new ones recorded on dvr don't show up

Regular Contributor

can't access cloud recordings for mobile viewing Error getRecordings / getRecordings.500: API Failure

ERROR 500 API Failure

Service Expert

Re: can't access cloud recordings for mobile viewing Error getRecordings / getRecordings.500: API Failure


Cj2012 wrote:

ERROR 500 API Failure


did you try rebooting your device? if no joy, delete app and reinstall the app. login. joy?




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Regular Contributor

Re: can't access cloud recordings for mobile viewing Error getRecordings / getRecordings.500: API Failure

no joy, rebotted box and uninstalled and reinstalled app - still no recordings showing in mobile apps

Regular Contributor

no joy, tried both

no joy, tried both steps

Service Expert

Re: no joy, tried both

does site xtv.comcast.net show the recordings?

 




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Regular Contributor

Re: no joy, tried both

No

Problem Solver

Re: no joy, tried both

Situations like this, and all the Error 900 and 7000 error messages are the reasons why Comcast is just not ready to deploy a Cloud only DVR service. Imagine the uproar that would occur if your only source of DVR recordings just vanished on a whim.  At least all us users (BETA testers), are not paying extra for the Cloud DVR service, yet!

Service Expert

Re: no joy, tried both


Cj2012 wrote:

No


would you call the 877-896-8678 select tv no need to refresh on the choices.. ask live person to see if you have the anyroom and cloud dvr still on your account?

 

do you get an error message on the lap/desktop xtv.comcast.net or just shows no recordings? did you perhaps move recently and now have no DVR on your account? have you checked your physical equipment list on the TV tab of the smart device my account app?




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Regular Contributor

Re: no joy, tried both

All checked out still no recordings in apps. DVR is fine.  Waifing for an engineer to discover my cloud virtual machine is down. API error is internal server error. service level becoming even weaker at Comcast.

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