New to the Community? Start here.
Cloud recordings all disappeared and new ones recorded on dvr don't show up
ERROR 500 API Failure
did you try rebooting your device? if no joy, delete app and reinstall the app. login. joy?
no joy, rebotted box and uninstalled and reinstalled app - still no recordings showing in mobile apps
does site xtv.comcast.net show the recordings?
Situations like this, and all the Error 900 and 7000 error messages are the reasons why Comcast is just not ready to deploy a Cloud only DVR service. Imagine the uproar that would occur if your only source of DVR recordings just vanished on a whim. At least all us users (BETA testers), are not paying extra for the Cloud DVR service, yet!
would you call the 877-896-8678 select tv no need to refresh on the choices.. ask live person to see if you have the anyroom and cloud dvr still on your account?
do you get an error message on the lap/desktop xtv.comcast.net or just shows no recordings? did you perhaps move recently and now have no DVR on your account? have you checked your physical equipment list on the TV tab of the smart device my account app?
All checked out still no recordings in apps. DVR is fine. Waifing for an engineer to discover my cloud virtual machine is down. API error is internal server error. service level becoming even weaker at Comcast.