Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,939

members

72

online now

1,952,828

discussions

Top

Ad Server is playing 2 or 3 ad with a mix of video & audio--Not able to watch shows

Contributor

Ad Server is playing 2 or 3 ad with a mix of video & audio--Not able to watch shows

So today I was trying to watch Extant and Proof, both times it was taking a while to load, when the ads played it had both audios for 2 ads and a mix of videos, it went on for a few hours.  I checked back & then any shows with ads (not the HBO shows) would not load at all, or would ONLY load the most recent.  Like I could only sometimes load the "New" Proof, but not the previous episode, it just "loading...." endlessly 

 

It seems to be the ad server conflicting with streaming.  Go figure. Anyway, it gets so bad that I end up going to the NETWORKS WEBSITE to actually watch the shows -- I am sure your advertisers would LOVE to hear that.  Not only are 2 ad jumbling making both completely useless, but you are driving users away from Xfinity site completely.  I am able to watch Proof with absolutely no problems whatsoever on TNT's site. 

Discussion stats
  • 0 replies
  • 254 views
  • 0 kudos
  • 1 in conversation