Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,810,124

members

41

online now

1,955,272

discussions

Top

Access Issue :: 12000

New Poster

Access Issue :: 12000

Keep getting this message when I try to watch the xfinity app on my iPad. Been happening for a couple of days now. Can anyone help
New Poster

Re: Access Issue :: 12000

I've been having the same problem on my iPhone and Mac for the last few days as well. I can't find any info on what's wrong. Smiley Sad

Regular Visitor

Re: Access Issue :: 12000

Still having the same problem, I noticed it on th 2nd, I am in the Boston area.

 

i tried rebooting iPad and X1 modem/ router. 

Official Employee

Re: Access Issue :: 12000

This error code means there is a technical issue with our back office systems. Are you still seeing this issue?

http://customer.xfinity.com/help-and-support/xfinity-apps/xtv-app-errorcode-12000




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Contributor

Re: Access Issue :: 12000

I am having this issue. Please help.