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ATTENTION ---- lloyddthompson

Service Expert

ATTENTION ---- lloyddthompson

Your post contained personal information and was removed to a secure location. These are public forums, and you should never post account numbers, street addresses, telephone numbers, email addresses, your full name, or anything else personally identifiable to you. Spammers and hackers can easily harvest that information. Your post is below with the information redacted or removed. Please read the forum guidelines for posting


I would like to know why I caanot download the Xfinity WiFi app to my Alcatel One Touch Fierce smartphone. It downloaded previously. I recently had to re-set my phone to factory specifications which erased all my information and app's. NOW, I am told that this app is not compatible wiith my phone. This is absolute nonsense because as I just said, it was downl;oaded tothis exact phone before. I also read on this website that I did not need said app to access Xfinity WiFi "hotspots" as long as I have legitimate access. How could that work if I do not have the app to prove thatj it is legitimate? Please advise and assist. Thank you and may GOD guide and bless, Lloyd Thompson. (XXXXXXXXXX@XXXXXXXXXX)

The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.


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