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AMC and TruTV not playing

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AMC and TruTV not playing

When I try to watch AMC or TruTV shows I just get the starting playback but it never starts or sometimes after the initial commercial it just goes to blank screen with the controls but never starts.  I am signed into my comcast account made sure I was running Silverlight 5 and cleared cache have restarted several times but still same issue.  I should add that ABC, NBC, CBS, Comedy Central shows all play without an issue.  Any help.  Thanks

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Official Employee

Re: AMC and TruTV not playing


redsandvb wrote:

When I try to watch AMC or TruTV shows I just get the starting playback but it never starts or sometimes after the initial commercial it just goes to blank screen with the controls but never starts.  I am signed into my comcast account made sure I was running Silverlight 5 and cleared cache have restarted several times but still same issue.  I should add that ABC, NBC, CBS, Comedy Central shows all play without an issue.  Any help.  Thanks


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: AMC and TruTV not playing

okay that is strange it won't working in IE or Chrome but it did work in firefox.

New Poster

Re: AMC and TruTV not playing

My Device Information My Zip Code: 84047 My Cable Provider: Comcast Salt Lake City Digital My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: Not Installed My public IP address: 144.35.22.56 My operating system: Windows - Undefined My web browser: Chrome 16 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7 (KHTML, Like Gecko) Chrome/16.0.912.63 Safari/535.7 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.0.61118.0 My flash version: 11.1 R102 Javascript: Enabled Cookies: Enabled

Official Employee

Re: AMC and TruTV not playing


redsandvb wrote:

okay that is strange it won't working in IE or Chrome but it did work in firefox.


If it works in Firefox and not in Google Chrome that means there is something in Chrome that is blocking videos from playing.

 

Try disabling any ad-blocking plug-ins and add-ons in Chrome than try playing videos again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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