Im trying to use the app to tune channels on my box. The box shows up on my account just fine. My android phone is connected to the internet just fine. The app says there is no controllable box on my account.
This worked at my last house. Since I moved to the new house, with a new account, this no longer works. Telephone support has been unhelpful so I don't want to sit on the phone and plug/unplug the box any longer...
Can someone give me advice on how to make this work again!?
I have only a cable box, not a DVR. I believe many of your tips will only work for DVRs. For instance, I don't recall any menu item in my cable box that said 'remote access.' Do you think I should have this for a box that is not a DVR?
Yes, the box is listed on my account. I gave it a month after activation before I tried this. It didn't work so a few weeks later I called comcast and worked to fix it. failed. I gave it another month and tried with customer support again. failed. So it has been quite a long time that this has not been working.
This is the only cable box I have in my house.
I did delete and readd the app. I did try the app from more than 1 device. So far, nothing has worked.
Thanks again for your reply. I only moved from southwest Southfield to northeast Southfield. Same city. A few months back I returned the box for a new one but I still have this problem. I suppose I will have to post in the SA Cisco thread whatever that is!?