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ACTION REQUIRED for Current AnyPlay Customers

Official Employee

ACTION REQUIRED for Current AnyPlay Customers

ACTION REQUIRED FOR CURRENT ANYPLAY CUSTOMERS

 

In order to better serve you and provide more timely updates to your AnyPlay service in the future, Comcast is introducing a new Xfinity AnyPlay app.

Effective April 15, 2013, you will need to manage your AnyPlay device exclusively with this new app. The existing Xfinity TV app will no longer manage your AnyPlay device. The new app is available now via the Apple Store or Android Play Store. Just look for Xfinity AnyPlay, download the free app and you are ready to go.

Remember, in order to keep your AnyPlay service providing the ease and convenience of viewing live TV around your home on your tablet or smartphone, you’ll need to convert to the new Xfinity AnyPlay app by April 15.

If you have already downloaded the Xfinity AnyPlay app, no further action is required at this time.




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Re: ACTION REQUIRED for Current AnyPlay Customers

When is Anyplay available for Houston, TX

Official Employee

Re: ACTION REQUIRED for Current AnyPlay Customers


Russell13 wrote:

When is Anyplay available for Houston, TX


I don't have a schedule for AnyPlay in Houston that we can provide just yet.

 

Below are the areas where AnyPlay is currently available:

 

AL, AZ,  CA, CO, FL (Miami, West Palm Beach, Jacksonville, Sarasota, Ft. Myers, Lake County, Panhandle), GA (Atlanta, Augusta, Savannah), IL (Chicago), IN, KY, LA (Shreveport), MI, MN, MO, MS (Jackson), NM, OR, SC, TN, UT and WA.  

 

More info on AnyPlay can be found here: http://www.xfinity.com/anyplay 




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Regular Visitor

Re: ACTION REQUIRED for Current AnyPlay Customers

I have an AnyPlay device and have now spent 19 hours plus on the phone with more than a dozen Comcast reps, and beyond the fact that almost none of them know what it is, no one has been able to activate the device. It simply will not activate through www.comcast.com/activate. Is there anyone employed by Comcast who has any knowledge whatsoever? It appears not. PLEASE HELP!!!!
Frequent Visitor

Re: ACTION REQUIRED for Current AnyPlay Customers

My experience, is that activation can take 24 hours or more. Yes, it appears that knowledge of the device and the service is not widespread both in tech support and installers. 1-877-896-8678 which is tech support for the new x1 service has been the most knowledgable support that I have found for anyplay.

On a side note, are your iOS devices you intend to use jailbroken? If so you are in for a long and rougher road.
Official Employee

Re: ACTION REQUIRED for Current AnyPlay Customers


MHN wrote:
I have an AnyPlay device and have now spent 19 hours plus on the phone with more than a dozen Comcast reps, and beyond the fact that almost none of them know what it is, no one has been able to activate the device. It simply will not activate through www.comcast.com/activate. Is there anyone employed by Comcast who has any knowledge whatsoever? It appears not. PLEASE HELP!!!!

Apologies for the activation issue you described. I have asked that someone on our Florida team contact you today to get your device activated. Thanks for your patience.




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New Poster

Re: ACTION REQUIRED for Current AnyPlay Customers

I received a letter dated April 8 saying I was already an anyplay customer.  I was not aware that I was.  Is this correct?  How do I check?  Thank you.  Gail

Official Employee

Re: ACTION REQUIRED for Current AnyPlay Customers


gewing73 wrote:

I received a letter dated April 8 saying I was already an anyplay customer.  I was not aware that I was.  Is this correct?  How do I check?  Thank you.  Gail


Apologies for the confusion. You must have received that letter in error.

You would know if you had AnyPlay as it requires additional equipment and a monthly charge. I will take a look and see what triggered that letter to be mailed to you in error. Thanks.




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New Poster

Re: ACTION REQUIRED for Current AnyPlay Customers

When will Anyplay be in Houston? 

Official Employee

Re: ACTION REQUIRED for Current AnyPlay Customers

Nikromanov - please see post #3 above.



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Re: ACTION REQUIRED for Current AnyPlay Customers

will I need a different box for anyplay?

 

Silver Problem Solver

Re: ACTION REQUIRED for Current AnyPlay Customers

no its a seperate device that you have to pay another 9.99 a month for and plugs into your wireless router.

Official Employee

Re: ACTION REQUIRED for Current AnyPlay Customers


cpatrick13 wrote:

will I need a different box for anyplay?

 


More info on AnyPlay can be found here: http://www.xfinity.com/anyplay 




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