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ABC and CBS (among others) missing

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ABC and CBS (among others) missing

I keep installing the player but am unable to find any CBS or ABC shows, though they show up on the remote app as being available On Demand and online. Mcomcast phone support could not/would not help. If I navigate to Scandal on the Xfinity site, and try to "play" the show, I get a message saying it can only be played with the player app, which I already have! What is going on?
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