Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,876

members

1,334

online

36,486

topics

Top

8001

New Poster

8001

What are error message  8001 or 6001 when you try to playback  a recorded programs?

Gold Problem Solver

Re: 8001

Have you ever been able to play recordings? Are you sure you actually have a DVR? Does your X1 box have a clock?

For the most part, all X1 DVRs have a clock on the front and non DVR boxes do not have a clock.
Service Expert

Re: 8001


thart5535 wrote:

What are error message  8001 or 6001 when you try to playback  a recorded programs?


previously Comcast employees have stated that 8001 means the playback recording in the cloud DVR could not be found (missing).




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 242 views
  • 0 kudos
  • 3 in conversation