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7/12: Error 4001

New Poster

7/12: Error 4001

I'm getting the same error, and yes, I am using the play now.

 

I also checked how many activated devices I am using as suggested in another thread.  I'm only using 2 out of my 3 allowed at the moment.

 

Still not sure why it gives me the 4001 error every time I try to play a show.

Regular Visitor

Re: Xfinity tv app not working on my ipad2 or iphone 4s

I tried removing all available devices and it still did not fix the problem. The new update does not work on the IPad 2.
Silver Problem Solver

Re: 7/12: Error 4001

are you using an apple device?  If so uninstall the app, restart and then reload the app.  then sign in with the primary users credentials.

Official Employee

Re: 7/12: Error 4001

Hi all,

 

There was an issue on our end last night but this issue should now be resolved. Please let me know if you are still having this problem.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: 7/12: Error 4001

haveing 4001 error

 

Official Employee

Re: 7/12: Error 4001


ckleinfelter wrote:

haveing 4001 error

 


Can you please be more specific:

 

What device are you using?

 

What are you trying to watch?

 

Are you on a home or public Wi-Fi?

 

Are you using the most up to date version of the app?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: 7/12: Error 4001

I'm trying to watch the latest episode of The Walking Dead on the xbox app and I keep getting error 4001 I'm on my home wifi and and have version 2.04