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6036

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6036

I keep getting the message 6036.

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Official Employee

Re: 6036


7791 wrote:

I keep getting the message 6036.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: 6036

I'm having the same problem, specifically with Veep and Game of Thrones, but probably more.

 

My Zip Code:48104

My Cable Provider:Unknown

My myDVR Manager Status:Not Installed

My Set Top Box Names:Not Installed

My Queue setup:True

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:141.211.164.154

My operating system:Windows - Undefined

My web browser:Chrome 19 - Mozilla/5.0 (Windows NT 5.1)AppleWebKit/536.5 (KHTML, Like Gecko) Chrome/19.0.1084.46 Safari/536.5

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:5.1.10411.0

My flash version:11.2 R202

Javascript:Enabled

Cookies:Enabled

Official Employee

Re: 6036


collinr11 wrote:

I'm having the same problem, specifically with Veep and Game of Thrones, but probably more.

 

My Zip Code:48104

My Cable Provider:Unknown

My myDVR Manager Status:Not Installed

My Set Top Box Names:Not Installed

My Queue setup:True

Facebook Queue Syncing:False

Facebook Connect:False

My public IP address:141.211.164.154

My operating system:Windows - Undefined

My web browser:Chrome 19 - Mozilla/5.0 (Windows NT 5.1)AppleWebKit/536.5 (KHTML, Like Gecko) Chrome/19.0.1084.46 Safari/536.5

My system typeesktop Computer Or Other Device

My Move player version:Not Installed

My Silverlight version:5.1.10411.0

My flash version:11.2 R202

Javascript:Enabled

Cookies:Enabled


Try completely uninstalling Silverlight then try installing it again. Go here for step-by-step instructions:

 

http://customer.comcast.com/help-and-support/internet/troubleshoot-xfinity-tv-videos/#erl

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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