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525/6007 error on laptop, but not on desktop

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525/6007 error on laptop, but not on desktop

525/6007 error on laptop, but not on desktop.  ???

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Official Employee

Re: 525/6007 error on laptop, but not on desktop


detailsdetails wrote:

525/6007 error on laptop, but not on desktop.  ???


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Re: 525/6007 error on laptop, but not on desktop

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 67.173.153.49 My operating system: Mac - Undefined My web browser: Safari 6 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/536.25 (KHTML, Like Gecko) Version/6.0 Safari/536.25 My system type: Desktop Computer Or Other Device My Move player version: 071701000001 My Silverlight version: 5.1.10516.0 My flash version: 11.4 R402 Javascript: Enabled Cookies: Enabled (2632 Bytes) Time Information My Clock Time: Sun Oct 07 2012 16:33:29 GMT-0500 (CDT) Server Clock Time: Sun Oct 07 2012 16:33:11 GMT-0500 (CDT)
My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Au, Bv, B, U, C, Br, Bt, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Bu, By, Bs, At, Cb, Ch, E, Aj, Bz, Bm, Bl, Bk, Bp, Cj, Bo, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
 
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Re: 525/6007 error on laptop, but not on desktop

Official Employee

Re: 525/6007 error on laptop, but not on desktop


goodlifehouse wrote:

http://xfinitytv.comcast.net/watch/Alien/5445622339302063112/2217647874/Alien%3A-Director-s-Cut-%28H...


Go to your Silverlight Settings page under the Updates tab make sure that Choose how Silverlight installs updates is set to automatic. Go here to learn more:

 

http://msdn.microsoft.com/en-us/library/cc645084(v=vs.95).aspx

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 




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