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3/31/12: iPad xfinity tv request error

Contributor

3/31/12: iPad xfinity tv request error

The entire iPad and iPhone app is down at the server level. No logins work, Dvr does not work. I reported it to Comcast at 8 pm tonight. Of course they had no idea it was down.

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Contributor

Re: iPad xfinity tv request error

Btw. This worked fine until a few days ago. Then I noticed an error message when trying to record thru the app. The cable box works fine. Now any attempt to log in regardless of what you type in results in the request error message. Not a user issue. The web Dvr manager works fine.
Contributor

Re: iPad xfinity tv request error

I would like to understand how Comcast doesn't know this service is down ?
New Poster

Can't open Xfinity App with iPad 3 - Request Error

The Xfinity App won't open on my new iPad 3. I tried setting the date/time manually and automatically. I tried deleting the app and reinstalling it. Are there any other tricks that I can try?

 

Thanks,
Brian 

Frequent Visitor

Re: iPad xfinity tv request error

Looks like the server is down. This is being reported by all IPads. I got the error too iPad 2
Frequent Visitor

Server down - help comcast joe

Looks like lots r reporting a error. It say unable to play movie when u try and Watch anything? iPad xfinity tv app
Frequent Visitor

Error 1202

U pulled my post Dow. I wanted to mention it was error 1202
New Poster

Re: iPad xfinity tv request error

when i try and log onto the xfinity IPAD 2 app i get a request error. deleted and reinstalled. did not work. come on comcast...  

New Poster

Unable to sign in

Unable to sign in. Does not accept account and password. Tried reinstalling app, still does not accept..
New Poster

Re: iPad xfinity tv request error

Also not working.  Tried to unistall and reinstall app on ipad 3

 

getting this error every time i want to sign back in

 

Request Error

An unknows error has occured during this request. Please try again.

 

This has been going on for hours not letting me log in.

 

Please help!

Contributor

Re: iPad xfinity tv request error

Hello Comcast ??????? Are you listening ????? Nothing works with the mobile app.
Regular Visitor

Re: Can't open Xfinity App with iPad 3 - Request Error

Can't open Xfinity on iPad3. Does not recognize my name and password. 

Just like the Comcast I remember.

New Poster

Xfinity app f

Xfinity tv app is not working on the new iPad is not working. I have tried everything suggested by other users. I even signed out on my iPhone and it still doesn't work. Now I can't log back in on my iPhone. Getting the same error: an unknown error has occurred during this request..... Is it down or what?
New Poster

Re: Unable to sign in

Same!
New Poster

Xfinity tv app error

I am getting error 1202 when I try to watch a play now on the xfinity tv app. How to fix?
New Poster

Re: Unable to sign in

My Device Information My Zip Code:94534My Cable Provider:Comcast Fairfield DigitalMy myDVR Manager Status:ActivatedMy Set Top Box NamesVR 1My Queue setup:TrueFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address: My operating system:IPad - UndefinedMy web browser:Safari 5.1 - Mozilla/5.0 (IPad; CPU OS 5_1 Like Mac OS X) AppleWebKit/534.46 (KHTML, Like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3My system type:IPadMy Move player version:Not InstalledMy Silverlight version:UnknownMy flash version:Not InstalledJavascript:Enabled Cookies:Enabled Also I did not start having this problem until today.
Contributor

Re: Xfinity tv app error

Ow login works but app still does nothing. Where is Comcast and what kind of tech support do they have ???
Contributor

Re: Xfinity tv app error

App still gets error when setting the dvr
Frequent Visitor

Re: iPad xfinity tv request error

It's working now
New Poster

Re: iPad xfinity tv request error

My Xfinity app isn't working yet. It DID work for months and then all of a sudden, a few days ago, it no longer shows my upcoming recordings and it won't let me record a show. It does, however, go to the channel that I click on. Someone said, as of early this morning, that it's working now. Mine isn't working yet. This is very frustrating!

Official Employee

Re: iPad xfinity tv request error

Hi all,

 

I am sorry but we were having some issues on our end between roughly 9:30 PM EST and 11:30 PM EST.

 

If it was not working last night, please try again now.

 

If you have tried it and are still having issues, please try uninstalling the app and then try installing it again.

 

Sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Contributor

Re: xfinity tv iPad app and AnyPlay

I can't record anything using the mobile app. Web app works fine. I get an error MSG on all attempts to access dvr
Official Employee

Re: xfinity tv iPad app and AnyPlay


Relberfeld wrote:
I can't record anything using the mobile app. Web app works fine. I get an error MSG on all attempts to access dvr

Try clearing your history in the Xfinity Tv App by going to Settings, clicking History, and then selecting Clear all History.

 

If this does not work, try uninstalling and reinstalling the app.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon
Contributor

Re: 3/31/12: iPad xfinity tv request error

Why all this guessing and trying ? Is tech support fixing this or not ?
Contributor

Re: 3/31/12: iPad xfinity tv request error

I tried it. Still get error. Joe why don't you try this yourself and you will see it doesn't work. The web app works. The iPad iOS. App does not. That simPle
Official Employee

Re: 3/31/12: iPad xfinity tv request error


Relberfeld wrote:
I tried it. Still get error. Joe why don't you try this yourself and you will see it doesn't work. The web app works. The iPad iOS. App does not. That simPle

I tested this and I did not see get an error message. Our team is looking into this now; I will update when I know more about this issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Was your question answered? Mark it as an accepted solution!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: 3/31/12: iPad xfinity tv request error

I will soon be posting the web link to contact the VP of operations at Comcast who might be interested in hearing about this problem. That might trigger a resolution.
Contributor

Re: 3/31/12: iPad xfinity tv request error

Thanks joe. Hopefully they can find it soon.