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1/13/13: Error code 4001/4007/4013

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New Poster

1/13/13: Error code 4001/4007/4013

My Device Information My Zip Code: 94118 My Cable Provider: Not Installed My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 107.3.177.198 My operating system: Mac - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.55.3 (KHTML, Like Gecko) Version/5.1.5 Safari/534.55.3 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R502 Javascript: Enabled Cookies: Enabled (2609 Bytes) Time Information My Clock Time: Sat Jan 12 2013 22:51:30 GMT-0800 (PST) Server Clock Time: Sat Jan 12 2013 22:51:30 GMT-0800 (PST)
My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Da, Cu, Bv, B, Cz, C, Cx, Cm, Bw, D, Al, A, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bm, Co, Bl, Cw, Bo, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Accepted Solution

Re: Error Code 4001

Hi all,

 

I am sorry but we were having some technical difficulties with our website. Videos were not working for approximately 45 minutes but this issue has been resolved.

 

If you are still seeing this issue, please create a new thread and let us know as much information as possible.

 

Sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Tags (1)
New Poster

Error 4013

So I've been watching doctor who and am currently on the 4th episode of the 1st season. After I clicked play it opened the video and began loading. Instead of starting the video a message popped up saying the video was unavailable (Error 4013). What do I do?

New Poster

Re: error code 4001/4007/4013

My Device Information

My Zip Code:UnknownMy Cable Provider:UnknownMy myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:24.99.78.69My operating system:IPhone/IPod - UndefinedMy web browser:Safari 6 - Mozilla/5.0 (IPhone; CPU IPhone OS 6_0_1 Like Mac OS X) AppleWebKit/536.26 (KHTML, Like Gecko) Version/6.0 Mobile/10A523 Safari/8536.25My system type:IPhoneMy Move player version:Not InstalledMy Silverlight version:UnknownMy flash version:Not InstalledJavascript:Enabled Cookies:Enabled (1935 Bytes)
Time Information

My Clock Time:Sun Jan 13 2013 01:58:31 GMT-0500 (EST)Server Clock Time:Sun Jan 13 2013 01:58:31 GMT-0500 (EST)
My Account Information

Primary Account:TrueProvider Codes:Cd, B, Cx, Bw, D, Al, Bh, Ci, A, At, Cb, E, Aj, Bl, Cj, J, Cc, BnInternet Subscriber:TrueCable TV Subscriber:TrueVoice Subscriber:False
Parents: XfinityTV.com Parental Controls Parental Resources
New Poster

Re: error code 4001/4007/4013

It's saying videos are not available at this time.
New Poster

Re: Error 4013

You're not the only one.... I've just started watching Heroes, but now I'm on the 4th episode of the 1st season (crazy) and I'm getting the same error code as you when I try to play it. Smiley Sad

Frequent Visitor

Re: error 4013

I am also getting the Error 4013 message. below is the info copy & pasted from the link you listed above:

 

My Zip Code: 03104 My Cable Provider: Comcast Manchester Digital My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 173.162.165.38 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.0; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: 071706000001 My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2547 Bytes) Time Information My Clock Time: Sun Jan 13 2013 01:55:30 GMT-0500 (Eastern Standard Time) Server Clock Time: Sun Jan 13 2013 01:55:23 GMT-0500 (Eastern Standard Time)

My Account Information Primary Account: False Provider Codes: Bq, Ce, Cd, Cf, Aw, Cg, Cu, Bv, B, Cr, C, Cx, Cm, H, Ad, Bw, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Co, Bl, Bk, Cw, Bo, J, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
 
New Poster

Re: error code 4001/4007/4013

Same error on laptop and iPhone. Tried Firefox and IE on laptop.
New Poster

Error 4013

Watched 2 videos then Error 4013 keeps popping up. Can't watch any now. Any solutions?
New Poster

Re: Error 4001

Hello,

 

We are receiving error 4001 for the final episode of season 1 of Homeland. 

 

 

http://xfinitytv.comcast.net/watch/Homeland/5421927232047592112/12054083676/Homeland%3A-Marine-One/v...

 

 This is our device info:

My Device Information

My Zip Code:UnknownMy Cable Provider:UnknownMy myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:98.245.232.86My operating system:Windows - UndefinedMy web browser:Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17My system type:Desktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10516.0My flash version:11.5 R31Javascript:Enabled Cookies:Enabled (2177 Bytes)
Time Information

My Clock Time:Mon Jan 14 2013 00:06:17 GMT-0700 (Mountain Standard Time)Server Clock Time:Sun Jan 13 2013 00:04:21 GMT-0700 (Mountain Standard Time)
My Account Information

Primary Account:FalseProvider Codes:S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, C, Br, Cx, Bt, Cm, H, Ad, Bw, Bh, Ci, Y, Bx, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bp, Cw, Bo, J, Cc, F, M, BnInternet Subscriber:FalseCable TV Subscriber:TrueVoice Subscriber:True

 

 

New Poster

Error 4001

Issue on a Mac. Watched a full episode of a show and when tried to watch the next, get the error. Connection is fine and all minimum requirements met. Total confusion and frustration. Help. 

 

New Poster

Error Code 4001

I am trying to view Weeds online, taking advantage of Freeview for Showtime, but I keep getting an error code 4001 and video unavailable. Help, Freeview expires later today.

 

New Poster

Re: Error 4013

I got the same error when I was watching the "Dexter" shows - all of a sudden they aren't available. I thought this promo was supposed to be for the whole weekend. I called tech support, but the guy I got couldn't even understand  what I was asking about & he finally said I would have to talk to someone in sales/ promotions & that they are open on Sun from 8 to 5. welcome to xfinity non help.

New Poster

Re: error 4013

I am also getting that error message while trying to watch source code for the free Showtime weekend.

New Poster

Re: error 4013

Error 4013 here too.  Was watching Homeland, went for the next episode and now no dice. Somebody kick the server!

 

My Device Information My Zip Code: 98105 My Cable Provider: Recommended by Comcast My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.104.233.192 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Enabled (2795 Bytes) Time Information My Clock Time: Sat Jan 12 23:13:48 PST 2013 Server Clock Time: Sat Jan 12 23:12:53 PST 2013

My Account Information Primary Account: True Provider Codes: s, bi, bj, bq, ce, cd, cf, g, ak, aw, ar, cg, cq, da, cu, au, bv, b, cz, u, cr, c, br, cx, bt, cm, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bk, bp, cw, cj, bo, j, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
New Poster

Re: Error 4013

having the same problem but only with HomeLand. I can watch any other show but the one im in the middle of   My Device Information My Zip Code: 84660 My Cable Provider: Not Installed My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 174.52.218.39 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.5 R31 Javascript: Enabled Cookies: Enabled (2547 Bytes) Time Information My Clock Time: Sun Jan 13 2013 00:11:02 GMT-0700 (Mountain Standard Time) Server Clock Time: Sun Jan 13 2013 00:11:23 GMT-0700 (Mountain Standard Time)

My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Br, Cx, Bt, Cm, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bp, Cw, Cj, Bo, J, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
Regular Visitor

Re: Error 4013

same problem -- suddenly Doctor Who episodes won't play.  Played fine all day, stopped sometime in the last hour.  I am a regular subscriber, not using free promotion to watch.

Frequent Visitor

Re: Error Code 4001

Me too Smiley Sad  Also watching Weeds and getting error message 4013 and 4001.

New Poster

Re: error 4013

Error 4013 while trying to watch Season 1 Episode 4 of Heroes....

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 68.36.14.156 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; InfoPath.2; .NET CLR 1.1.4322; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C; BRI/1; BO1IE8_v1;ENUS) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10329.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2776 Bytes) Time Information My Clock Time: Sun Jan 13 02:15:47 EST 2013 Server Clock Time: Sun Jan 13 02:15:30 EST 2013

My Account Information Primary Account: False Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, cq, da, cu, au, bv, b, cz, u, c, br, cx, bt, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, bm, co, bl, bp, cw, cj, bo, j, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
New Poster

Re: error 4013

It's every video across the board. Who wants to bet they won't extend showtime preview? Great way to make $ tho xfinity!
New Poster
New Poster

Re: Error 4013

There's another thread like this one that an administrator has responded to before:

http://forums.comcast.com/t5/XfinityTV-Website/error-4013/m-p/1400099/highlight/false#M14253

It seems that the same error is happening for a lot of people recently. I hope it gets fixed quickly....

New Poster

Error 4013

Error 4013 appeared while using the showtime free weekend.  I had no problems previously until just now. 

 

When I tried to play several Showtime shows this appeared:

 

This video cannot be played.

Sorry, this video is currently unavailable. (Error 4013)

Please check back soon.

 

Please fix as soon as you can. 

New Poster

Horrible app

This app is so frustrating that it almost made me toss my iPad across the room. It always displays this BS error 4013 when I try to play something. Instead of an error number why don't you just have an explanation of what is wrong! I personally don't know what a 4013 is. Maybe that's ignorant of me though. 

Frequent Visitor

Re: error 4013

Videos are now working!! Smiley Happy

Regular Visitor

Re: Error 4013

My videos are playing again now; must have been a temporary glitch on the Xfinity system.  Thanks for fixing it so quickly.

New Poster

Re: Error 4013

Yay! Works now, thank you so much!

Silver Problem Solver

Re: Error Code 4001

do you have access to everything else online??   it is also for on demand so try there.

Frequent Visitor

Re: Error Code 4001

My on dmand has not worked since day 1 when we added a dvr, but I was able to watch online so I haven't made a big deal about it. The error code was fixed last night, shortly after I reported it. Thanks for your help Smiley Happy

Official Employee

Re: Error Code 4001

Hi all,

 

I am sorry but we were having some technical difficulties with our website. Videos were not working for approximately 45 minutes but this issue has been resolved.

 

If you are still seeing this issue, please create a new thread and let us know as much information as possible.

 

Sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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