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xr15 availability

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New Poster

xr15 availability

I recently saw an ad on national TV for the xr 15 remote.  My local store knew nothing about it and said they had none.  Xfinity support chat agent told me it was only available on trial by employees and select customers.  I have seen a few posts here about it.  Does anyone know the status and availablility of the XR15 remote?  Will it work with the current cable box or only the wireless one?

Accepted Solution

Re: xr15 availability

There’s a current thread for assistance on receiving an XR15 here. Post there

XR15 are compatible with all X1 boxes
https://forums.xfinity.com/t5/Customer-Service/New-XR15-Remote/td-p/3045590
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Official Employee

Re: xr15 availability

There’s a current thread for assistance on receiving an XR15 here. Post there

XR15 are compatible with all X1 boxes
https://forums.xfinity.com/t5/Customer-Service/New-XR15-Remote/td-p/3045590

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New Poster

Re: xr15 availability

Thanks.  I did a search on XR 15 with a space between the R and 15 and could not find anything.  Appreciate your help.

 

Admin1

Re: xr15 availability

Hi peedee42 -- I can help with potentially getting you an XR15 remote. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will need this information to check if your area has this remote available for ordering.

 

Click my name (ComcastZach) and click Private Message Me. 


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Regular Contributor

Re: xr15 availability

Could you check and see if thier shippable to my adress in New Jersey 07095? I would need 2? Thanks Zach
Service Expert

Re: xr15 availability


@dkinley1 wrote:
Could you check and see if thier shippable to my adress in New Jersey 07095? I would need 2? Thanks Zach

check the post just before your post and send the private message to the official employee.




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Regular Contributor

Re: xr15 availability


@Rustyben wrote:

@dkinley1 wrote:
Could you check and see if thier shippable to my adress in New Jersey 07095? I would need 2? Thanks Zach

check the post just before your post and send the private message to the official employee.


comcastZach sent you a PM regarding ordering xr15 remotes

Admin1

Re: xr15 availability

Hi dkinley1 -- I can help you with ordering XR15 remotes. I received your PM with your account information for authentication. I reviewed your area and XR15 remotes are available for shipping. I have placed an order for you. 


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New Poster

I keep getting sent the wrong remote

I'm hoping an xfinity employee will see this and help me.  I have tried twice to get two of the new XR15 remotes.  Both times I have told the rep that those are the ones I specifically want and both times I have been told that that is what I would get.  Instead I got the older voice remote.  The first time I sent the remotes back and was able to get a refund for shipping.  The second time I just threw my hands up and kept the old remote.  I have two boxes that would qualify me for the new remote.  Can someone please help me out here?

Service Expert

Re: I keep getting sent the wrong remote


@EmmysMom1 wrote:

I'm hoping an xfinity employee will see this and help me.  I have tried twice to get two of the new XR15 remotes.  Both times I have told the rep that those are the ones I specifically want and both times I have been told that that is what I would get.  Instead I got the older voice remote.  The first time I sent the remotes back and was able to get a refund for shipping.  The second time I just threw my hands up and kept the old remote.  I have two boxes that would qualify me for the new remote.  Can someone please help me out here?


I have three XR15's and I went back using my XR11's.  I just don't like the XR15.




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Official Employee

Re: I keep getting sent the wrong remote

Hi EmmysMom1, 

 

I can check to see if the XR15 remotes are available in your area and help get them sent out if so. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

 


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