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xi5-p wireless box setup issue

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xi5-p wireless box setup issue

Trying to setup my Xi5-p wireless boxes. They appear to initialize ok, but freeze on the 'select language screen'. The remote that comes with these boxes does not have a setup button  like my X1 remote, so not sure if it is properly paired. I have 4 of them and this is the first tv I'm trying to get to work. Tried initializing a different box, tried power cycling, tried replacing remote batteries, all with no luck. Anyone have any ideas?

Service Expert

Re: xi5-p wireless box setup issue


wrote:

Trying to setup my Xi5-p wireless boxes. They appear to initialize ok, but freeze on the 'select language screen'. The remote that comes with these boxes does not have a setup button  like my X1 remote, so not sure if it is properly paired. I have 4 of them and this is the first tv I'm trying to get to work. Tried initializing a different box, tried power cycling, tried replacing remote batteries, all with no luck. Anyone have any ideas?


you probably have the xr15 remote - press and hold the info and xfinity until the 3 digit code appears on the TV. then type in the 3 digit code. 




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Official Employee

Re: xi5-p wireless box setup issue


wrote:

Trying to setup my Xi5-p wireless boxes. They appear to initialize ok, but freeze on the 'select language screen'. The remote that comes with these boxes does not have a setup button  like my X1 remote, so not sure if it is properly paired. I have 4 of them and this is the first tv I'm trying to get to work. Tried initializing a different box, tried power cycling, tried replacing remote batteries, all with no luck. Anyone have any ideas?


Adding, you need to make sure the moca light on your gateway is on (its on the rear by the coax input). And you shouldn't have more than 2 or your internet may suffer (Xi5 uses the 5GHz band)


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New Poster

Re: xi5-p wireless box setup issue

If I am not using a comcast gateway modem/router (using standalone modem amd separate router), do I need any MoCA adapters for any of the units (dvr, other tv boxes) . We recently upgraded to the X1 Starter package from the non-X1 package with new equupment except new modem..
Official Employee

Re: xi5-p wireless box setup issue

No, they will only work with the XB3/XB6 gateway

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New Poster

Re: xi5-p wireless box setup issue

The gateway is only rentable? I can't but one? Also, if I don't want a cloud DVR and just the normal one, do I still need the gateway?
Official Employee

Re: xi5-p wireless box setup issue

Yes only rentable not for retail sale. If you see them for sale somewhere, it’s equipment that was never returned, buyer beware

All X1 DVRs have cloud capability, all have a hard drive

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