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x1 signal level low

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Regular Contributor

x1 signal level low

I don't know how accurate the signal level indicator is in X1, but mine is showing 1 bar in red and we are having lag issues.

Thanks,

Rick

Accepted Solution

Re: x1 signal level low

Saturday I saw a Comcast bucket truck in my neiborhood. I stopped and talked to him and he told me he was working on a line problem, and that it may resolve my signal problems. If not I would have to call for a tech. Well, about 3 hours later eveything is working great. Problem solved.

Rick

View answer in context
Gold Problem Solver

Re: x1 signal level low

The signal meter is not accurate. It does not test for many critical X1 signals. HOWEVER, one thing we have learned is your signals have to be in pretty bad shape for that warning to appear. When X1 signals are poor, lag is one of the first symptoms to appear.

Up to you where you go from here. The obvious place to start is check all cables and connections. If that doesn't help you may need to have Comcast send a tech out. The problem could be within your house, in your yard or blocks down the street from your house.


rickcitgo wrote:

I don't know how accurate the signal level indicator is in X1, but mine is showing 1 bar in red and we are having lag issues.

Thanks,

Rick


 

Regular Contributor

Re: x1 signal level low

This also happened a few months ago, and then mysteriously corrected itself. Maybe Comcast is working somewhere in the area, and are screwing up my signals. Never had much luck with tech visits to correct problems. When I get home tonight I will check the upstream and downstream levels to see what they realy are

Rick

Official Employee

Re: x1 signal level low

How many splitters do you have?Or do you have an amp? Both DVRs are way out of spec on the downstream

Pappy -20db

Family Room -18db

Gateway modem -18db

They shouldn't be less than -10db 

 

Edit- looks like there's something going on in your block. 




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Regular Contributor

Re: x1 signal level low

I have an amp and just a splitter outside in the box on my house. When the tech installed the amp in the box it now will not close. Can this be a problem if things get wet? It looks to me we need a bigger box. This house was built in 2004, and home runs to each room. This problem just started a few days ago, so I suspect some up the line is causing it.

Regular Contributor

Re: x1 signal level low

To Comcast Andrew, when you say something is going on on my block, do you mean a cable problem or Comcast is doing work there?

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Official Employee

Re: x1 signal level low

There's a cable problem, you need a tech out so they can get it into the right hands. Your next door neighbor has a tech coming out on Saturday.




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Regular Contributor

Re: x1 signal level low

Maybe I will see if the visit next door corrects my problem too. Thanks,if not i'll call it in

Regular Contributor

Re: x1 signal level low

Saturday I saw a Comcast bucket truck in my neiborhood. I stopped and talked to him and he told me he was working on a line problem, and that it may resolve my signal problems. If not I would have to call for a tech. Well, about 3 hours later eveything is working great. Problem solved.

Rick

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