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x1 keeps freezing up and losing signal

Frequent Visitor

x1 keeps freezing up and losing signal

x1 box keeps freezing up and losing signal when browsing channels or do multiple operations at once during heavy load.... do I need a technician to give me a frequency booster or ?

Official Employee

Re: x1 keeps freezing up and losing signal

You probably need a tech out to verify your work, since you did a self install.

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Official Employee

Re: x1 keeps freezing up and losing signal

Hi, zeroxzerotwo - I can help with scheduling a tech visit as well as answer any billing questions you have. Provided instructions for private messaging in your other post.


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: x1 keeps freezing up and losing signal

nah it's all good... im calling tuesday. I'll be sure to get everything free of service because this is unacceptable 

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