Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,440,983

members

37

online now

1,668,800

discussions

will X1 platform cost more?

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎08-29-2013
Posts: 1
Message 1 of 5 (7,418 Views)

will X1 platform cost more?

I'm a current Triple Play subscriber in Philadelphia.  I'd like to obtain the X1 platform.  I have the anyroom DVR in my living room and three other cable boxes throughout the house.  I'd like to know whether I will incur any additional costs if I upgrade to the X1 platform.  I was told that each new X1 box would cost $17.95 per month, which is a significant increase over the $9.95 per month I pay for the current boxes.

4 REPLIES
Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎02-05-2014
Posts: 2
Message 2 of 5 (3,107 Views)

Re: will X1 platform cost more?

I was told that the x1 would cost less than the 3 DVRs and Triple Play, which was $200 per month. I am now going to pay about 240 dollars per month with 1 x1 DVR and 3 satellite units. There does not seem to be a way to figure out how much things cost until after you have them installed? If a customer service rep tells you it will be less, than what recourse do you have when it turns out to be $40 a month more?

What recourse do I have?

Posted by
Frequent Visitor
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎08-29-2006
Posts: 16
Message 3 of 5 (3,089 Views)

Re: will X1 platform cost more?

Don't forget the one time $49.99 to $99.99 X1 "platform upgrade fee" depending on your market.

Posted by
Regular Contributor
  • The Community would like to Welcome you!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • On your way! Congrats on Posting 10 topics!

Member Since: ‎11-27-2013
Posts: 78
Message 4 of 5 (3,082 Views)

Re: will X1 platform cost more?

I have also found this to be true.  When I went to the comcast center I was told my bill would be 52.25 per. month, then I got the bill 130.00.  Not good service, even when I went back and spent another 1.5 hours sitting in the waiting room I did not get an itemized bill so I can not prove that the price I was quoted again is even good?!!!  I was quoted a few dollars more for the x1 but did not want to pay for the installation, low on funds.  I am in Delray beach fl if that helps.

Posted by
Silver Problem Solver

Member Since: ‎10-10-2013
Posts: 9,989
Message 5 of 5 (2,988 Views)

Re: will X1 platform cost more?

I am on Triple Play as well. My bill with X1 is the same as before within a buck or two.