Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,998

members

1,556

online

30,068

topics

Top

why does tv ask "are you still viewing" program

Regular Visitor

why does tv ask "are you still viewing" program

After watching TV for several hours, I'm asked if I am still watching.  If I don't respond immediately, my TV goes off.  If am out of the room when this happens, the tv shuts down.   How do I stop this from occurring?

Official Employee

Re: why does tv ask "are you still viewing" program


dmzuzga wrote:

After watching TV for several hours, I'm asked if I am still watching.  If I don't respond immediately, my TV goes off.  If am out of the room when this happens, the tv shuts down.   How do I stop this from occurring?


Check your tv Settings, Netflix also asks this after some time of continuous play.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: why does tv ask "are you still viewing" program

Generally this is to avoid screen burn in and keep your energy costs lower. 

 

Is this showing on the TV itself or is it coming from the box?

Problem Solver

Re: why does tv ask "are you still viewing" program


dmzuzga wrote:

After watching TV for several hours, I'm asked if I am still watching.  If I don't respond immediately, my TV goes off.  If am out of the room when this happens, the tv shuts down.   How do I stop this from occurring?


I would go to your television menus and turn off the energy setting. Check your television manual to find where the setting is located. All brands work differently.

Official Employee

Re: why does tv ask "are you still viewing" program

You may have gotten an X1 update early. After about 4 hours that will show up, any button press along the way will keep it from showing

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 4 replies
  • 386 views
  • 2 kudos
  • 4 in conversation