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what happend to my saved recordings after the X1 DVR was replaced?

Frequent Visitor

what happend to my saved recordings after the X1 DVR was replaced?

Half of my recordings have vanished,and they are not in the "deleted" list.  Tech said they were stored "in the cloud" and would be available.  NOT!

Official Employee

Re: what happend to my saved recordings after the X1 DVR was replaced?

You have access to the last 60 hours of recordings, not all of your recordings after a dvr swap. Sorry if you were told something different.