Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,454

members

1,273

online

29,974

topics

Top

tv picture frozen samsung smart tv

New Poster

tv picture frozen samsung smart tv

tv picture frozen on samsung smart tv

Official Employee

Re: tv picture frozen samsung smart tv

What happens when you reset the box(unplug power and plug it back in)?

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Problem Solver

Re: tv picture frozen samsung smart tv


PatriciaMills wrote:

tv picture frozen on samsung smart tv


Does your television work off the antenna for local stations? Can you play movies off a Blu-ray player? Can you use the You Tube app off the Broadband?

If these don't work the problem is with the television. Read the Samsung manual and directions that came with the tv. The is a menu under Support to allow Samsung to trouble-shoot your television over the Internet.

 

If those work then you may not be set up correctly for the cable-box. Comcast can help you there.

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 670 views
  • 0 kudos
  • 3 in conversation