Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,871

members

1,598

online

29,057

topics

Top

remote

New Poster

remote

The remote will only adjust the sound and allow me to start and shut the tv on and off.  Will not allow me to numerically select   programs or get a new program.  Seems stuck on one channel.  What do I do?

Problem Solver

Re: remote


brittany12 wrote:

The remote will only adjust the sound and allow me to start and shut the tv on and off.  Will not allow me to numerically select   programs or get a new program.  Seems stuck on one channel.  What do I do?

 


     It could be the start of the batteries going (speak into remote "battery power") - if battery is fine try re-pairing it.

     If all else fails maybe you need a new remote.

Tags (3)
Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 203 views
  • 0 kudos
  • 2 in conversation