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remote doesn't turn off/on TV

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remote doesn't turn off/on TV

I just got a new LG 43" TV. I've gone through the television set-up and synced the remote so the TV volumn works with the remote but I can't get the remote to turn off/on the TV. I also have a SONOS hooked up which works with the volumn control also. Is this on/off a LG settings issue or is there another step for setting the X1 remote to control the TV power?

Official Employee

Re: remote doesn't turn off/on TV

Try a different code?

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Service Expert

Re: remote doesn't turn off/on TV


@austin52mj wrote:

I just got a new LG 43" TV. I've gone through the television set-up and synced the remote so the TV volumn works with the remote but I can't get the remote to turn off/on the TV. I also have a SONOS hooked up which works with the volumn control also. Is this on/off a LG settings issue or is there another step for setting the X1 remote to control the TV power?


I tried to pair a remote last week to a TV that had worked with another remote.  I finally realized I hadn't followed the on-screen step-by-step directions.  Press the A button and select program remote.  




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