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remote control iphone app

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remote control iphone app

I had my service transferred temporarily as we are in a rental home while our Harvey damaged home is being repaired.  We've misplaced the remote, but in the past I've been able to use the remote app (for iphone) instead of the real remote.  The app is installed on my phone but it doesn't recognize the tv, I think.  Is it because I transferred svc to another address?