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pixelation, freezing on dvr playback

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Posted by
Visitor
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Member Since: ‎03-19-2017
Posts: 2
Message 1 of 4 (213 Views)

pixelation, freezing on dvr playback

Whenever 2 or more shows are recording at the same time I get pixelation, freezing, choppy playback  the just nothing

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Posted by
Edited on
‎03-19-2017 10:25 PM

Official Employee

Member Since: ‎10-04-2008
Posts: 10,203
Message 2 of 4 (201 Views)

Re: pixelation, freezing on dvr playback

[ Edited ]

FrankPi wrote:

Whenever 2 or more shows are recording at the same time I get pixelation, freezing, choppy playback  the just nothing


Your dvr is out of spec, the upstream SNR is too low (probably a plant issue) and your upstream signal levels are too high (either a drop or in-house issue), you should get a tech out to verify everything.

 

Non X1 related, your modem is also out of spec




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Posted by
Contributor

Member Since: ‎11-20-2004
Posts: 66
Message 3 of 4 (75 Views)

Re: pixelation, freezing on dvr playback

Your dvr is out of spec, the upstream SNR is too low (probably a plant issue) and your upstream signal levels are too high (either a drop or in-house issue), you should get a tech out to verify everything.

 

Andrew can you explain this in a little detail? What do you mean that the SNR is probably a plant issue? How is that corrected?

Posted by
Frequent Visitor

Member Since: ‎04-21-2009
Posts: 14
Message 4 of 4 (59 Views)

Re: pixelation, freezing on dvr playback

This sounds like the same issue that I'm having.