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pixelation, freezing on dvr playback

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Posted by
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Message 1 of 4
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Whenever 2 or more shows are recording at the same time I get pixelation, freezing, choppy playback  the just nothing

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Posted by
Official Employee

Message 2 of 4
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Solution

FrankPi wrote:

Whenever 2 or more shows are recording at the same time I get pixelation, freezing, choppy playback  the just nothing


Your dvr is out of spec, the upstream SNR is too low (probably a plant issue) and your upstream signal levels are too high (either a drop or in-house issue), you should get a tech out to verify everything.

 

Non X1 related, your modem is also out of spec




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Posted by
Regular Contributor

Message 3 of 4
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Your dvr is out of spec, the upstream SNR is too low (probably a plant issue) and your upstream signal levels are too high (either a drop or in-house issue), you should get a tech out to verify everything.

 

Andrew can you explain this in a little detail? What do you mean that the SNR is probably a plant issue? How is that corrected?

Posted by
Frequent Visitor

Message 4 of 4
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This sounds like the same issue that I'm having.