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pixelation, freezing on dvr playback

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Message 1 of 5
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Whenever 2 or more shows are recording at the same time I get pixelation, freezing, choppy playback  the just nothing

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Posted by
Official Employee

Message 2 of 5
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Solution

FrankPi wrote:

Whenever 2 or more shows are recording at the same time I get pixelation, freezing, choppy playback  the just nothing


Your dvr is out of spec, the upstream SNR is too low (probably a plant issue) and your upstream signal levels are too high (either a drop or in-house issue), you should get a tech out to verify everything.

 

Non X1 related, your modem is also out of spec




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4 REPLIES
Posted by
Official Employee

Message 2 of 5
791 Views
Solution

FrankPi wrote:

Whenever 2 or more shows are recording at the same time I get pixelation, freezing, choppy playback  the just nothing


Your dvr is out of spec, the upstream SNR is too low (probably a plant issue) and your upstream signal levels are too high (either a drop or in-house issue), you should get a tech out to verify everything.

 

Non X1 related, your modem is also out of spec




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Contributor

Message 3 of 5
647 Views

Your dvr is out of spec, the upstream SNR is too low (probably a plant issue) and your upstream signal levels are too high (either a drop or in-house issue), you should get a tech out to verify everything.

 

Andrew can you explain this in a little detail? What do you mean that the SNR is probably a plant issue? How is that corrected?

Posted by
Frequent Visitor

Message 4 of 5
631 Views
This sounds like the same issue that I'm having.
Posted by
Administrator

Message 5 of 5
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Locking thread, Original Poster has not returned. Moving to own comment.