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no sound

New Poster

no sound

bought a new Samsung 8 series TV and the sound doesn't work using the comcast remote, only when using the TV remote.  How can I getthe comcast remote to work.  never had this problem with the old TV.  thank you

 

Service Expert

Re: no sound


wrote:

bought a new Samsung 8 series TV and the sound doesn't work using the comcast remote, only when using the TV remote.  How can I getthe comcast remote to work.  never had this problem with the old TV.  thank you

 


Follow the setup instructions step by step; don't skip any.  I made that mistake the last time I paired my remote even though I have been pairing remotes for years.

https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere




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