New to the Community? Start here.
my xid boxes will not connect. it's not the coax or hdmi as the primary box works everywhere i plug it in. the online tech couldnt get it to work....said someone will call me back within 24 hours
one modem, one router, one internal splitter. one main x1 box and two xid boxes. the main box works, xid boxes will not connect. says 03033 error and rke 10000 error
yes, my husband is watching the main box in his media room now. it was in the family room originally. our neighborhood's cable service was upgraded in december and since them many things have stopped working for us. the new modem has caused problems with our security cameras online. do these boxes use the internet to talk to each other? the main cable goes to the splitter, then it splits for internet and cable.
no, i dont. and since i know nothing about this stuff, it's become too complicated for a regular person to understand. perhaps i should just forget about X1 and go back to the old legacy boxes. thanks for your input. nothing is simple anymore.
im going to return all this x1 equipment and go back to the legacy boxes. i've only had the main one two weeks and picked up the other two today. after i get those back, i'll get a tech out to address the ongoing outdoor signal issues that we have that they have so far dropped the ball on getting fixed for over two months now, since the 'upgrade' in our area which has only caused us anger and loss of service over the past two months. they keep telling me an outdoor crew will come out and i dont have to be home, then they come, ring the bell, get back in their truck and leave without checking anything outside. i had a tech come in the third week of december to verify that everything in my house was as it should be. he said the problem was a little connector outside and he changed that, then told me he sent activation signals and i should have a picture in two hours. the thing is, some days we have beautiful pictures on all channels and then around 4 minutes to five pm, they pixelate and go away. ( i started tracking when we were losing signals when i was off work a few weeks ago) or one saturday, we had beautiful pictures all day long which lasted through sunday evening, then they went away. odd that during the week it happens around the same time daily. but why the crews come out and not test the outdoor signals and equipments is beyond my imagination and horrible customer service. it's all documented on my account, they should be reading what the reason they were sent out is......and follow through.
Hi ngrand, I can assist you with getting a tech out to look into your signal issues. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" when you're ready.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.