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lightning strike

Regular Visitor

lightning strike

Had a lightning strike here two nights ago. Seems to have taken out our new XG1v4 box and all hdmi functions in our Onkyo receiver. Also kind of odd at another location in the house I needed to re-pair a remote with one of our companion boxes. It still worked with the tv just lost pairing with set top box.

Just looking for some direction on where to go from here. First time dealing with a lightning issue.

 

Thanks, Mark

Silver Problem Solver

Re: lightning strike

Take your box in and swap it for another one. Buy a new receiver, then talk to an electrician about adding surge protection to your house.

Regular Visitor

Re: lightning strike

Sorry ,I neglected to mention all equipment was on surge protection. Also from what I have read on this forum the 4k XG1v4 boxes are not handled at the service centers. I appoligize in advance if I am wrong on this point. I was thinking 4k box issues needed to be handled here.

 

Thanks for all help, Mark

 

Official Employee

Re: lightning strike

Hi, thesauves1 - I can ship you a new XG1v4 DVR if you would like. Just let me know. 

Regular Visitor

Re: lightning strike

Sorry just saw this message after sending you another. What do you need from me?

Official Employee

Re: lightning strike

@thesauves1 - I will reply back in PM. No worries Smiley Happy