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false advertising by Xfinity

Posted by
Visitor
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Message 1 of 3
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I would like to comment on the current TV commercial that shows a little boy saying the words "Go Irish" in a little boy voice and the Xfinity system recognizes his voice and his words and displays a Notre Dame football scene. What false advertising! That commercial is horribly misleading!!!!! I often have to say a command into my remote 5, 6 or 7 times to get the command to respond.

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Posted by
Valued Contributor

Message 2 of 3
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Shblatt wrote:

I would like to comment on the current TV commercial that shows a little boy saying the words "Go Irish" in a little boy voice and the Xfinity system recognizes his voice and his words and displays a Notre Dame football scene. What false advertising! That commercial is horribly misleading!!!!! I often have to say a command into my remote 5, 6 or 7 times to get the command to respond.


      We've found that annunciation makes a huge difference using the voice remote.

Posted by
Official Employee

Message 3 of 3
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Hello Shblatt, I can assist you with your XFINITY Voice remote concerns. I have sent you an email with Tips on using our remote. If you are having to repeat yourself mutliple times, there could possibly be an issue with the mic on your remote. We can swap it for a new one to see that will help your problem. If you would like to order a new one, please send me a private message with your account number and address so I can get that ordered for you. You can also bring your remote into your local XFINITY store and they will swap the remote for free. 




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