Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,234

members

897

online

29,943

topics

Top

error messages at specific hours during the day

Regular Visitor

error messages at specific hours during the day

we moved into our home two months ago. since we have moved in we are getting the following two messages. 

1. "Downloading proxy scripts"

2. "Your connection was interrupted"

It is kind of funny that i get these messages from 2pm through 9pm. Periodically.  It just seems like the comcast folks have exteneded their business without suffcient tech inpur.t

I spoke with someone about two weeks ago and she removed all of the static from the line and it worked. Today when i called comcast the call was "broken up".i could not even put in my account number. i just gave up. Anybody got some help?

New Poster

Re: error messages at specific hours during the day

I have noticed that after 2 pm my tv stops a lot. I have had this system since sept and have had 640 error messages. they have been out 4 times and when leaving they all say it's fixed. NOT has anyone gotten thier system fixed?

Service Expert

Re: error messages at specific hours during the day

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: error messages at specific hours during the day

Hello all, I can assist you with your service concerns. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 219 views
  • 0 kudos
  • 4 in conversation