Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,784,966

members

70

online now

1,935,779

discussions

Top

choppy picture and sound

New Poster

choppy picture and sound

higher hd channels very choppy picture and sound. intermittent. have called comcast several times and they've refreshed, but no success to solve problem. Get new box? Get new cables? Any other recommendations since this is happening on CNN 842 vs. PBS 802? 

Service Expert

Re: choppy picture and sound


insterling wrote:

higher hd channels very choppy picture and sound. intermittent. have called comcast several times and they've refreshed, but no success to solve problem. Get new box? Get new cables? Any other recommendations since this is happening on CNN 842 vs. PBS 802? 


do you have more than one set top box and more than one outlet to try? In an apartment or condo? have you tried the same channels on the stream app or streaming website?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 1 reply
  • 85 views
  • 0 kudos
  • 2 in conversation