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channel changes randomly

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channel changes randomly

My Comcast box randomly pulls up the guide, changes channels, and sometimes turns on close captioning. I only have one remote, and it is not being manipulated by Fido. I'm thinking a neighbor may have a remote on the same frequency - on my last bill someone had ordered some Latin channels, and NHL Center Ice (definitely not the dog, he's all about The Red Zone). How ca I stop this?

Service Expert

Re: channel changes randomly

First, tell us which model you have.

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box




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