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cannot connect to x1 platform

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cannot connect to x1 platform

cannot change channels or select anything

Service Expert

Re: cannot connect to x1 platform

Power cycle the X1 STB.




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Official Employee

Re: cannot connect to x1 platform

 

Hello mztuite, please click on this link for more troubleshooting steps to get your X1 connected the the X1 platform. 





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Service Expert

Re: cannot connect to x1 platform

moved thread to non-X1 area of the forum.




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Official Employee

Re: cannot connect to x1 platform


mztuite wrote:

cannot change channels or select anything


All of your X1 boxes are online and communicating, are you still having problems?





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