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arris XG1v4-A freezes when setup gets to select langague

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arris XG1v4-A freezes when setup gets to select langague

have worked for two days trying to get new box to work. give this 83 yr old some help. thanks in advance

Official Employee

Re: arris XG1v4-A freezes when setup gets to select langague

With your remote try- hold the setup button down, LED at the top goes from red to green and press 981

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