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YouTube video format not supported

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YouTube video format not supported

I tried to play a movie I own from my Google library using YouTube app in X1 from Xfinity and this is what I am shown instead (see image). Would anybody from Xfinity Comcast support please help? This movie plays without any problems on any smart phone or tablet using my Google account. I can confirm that any other video in YouTube app under X1 plays also fine.
MVIMG_20180324_172744.jpg
Expert

Re: YouTube video format not supported


@RickStarkiller wrote:
I tried to play a movie I own from my Google library using YouTube app in X1 from Xfinity and this is what I am shown instead (see image). Would anybody from Xfinity Comcast support please help? This movie plays without any problems on any smart phone or tablet using my Google account. I can confirm that any other video in YouTube app under X1 plays also fine.

won't be possible until that codec is allowed. does the TV have a built-in youtube app that does work for your title?

Problem Solver

Re: YouTube video format not supported


@RickStarkiller wrote:
I tried to play a movie I own from my Google library using YouTube app in X1 from Xfinity and this is what I am shown instead (see image). Would anybody from Xfinity Comcast support please help? This movie plays without any problems on any smart phone or tablet using my Google account. I can confirm that any other video in YouTube app under X1 plays also fine.

Google has their own app for streaming video. I would think you should be using the Google app for Google movies.