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XiD-P Stuck on Ellipses

New Poster

XiD-P Stuck on Ellipses

We have a cable box that has worked previously, but recently got unplugged and hasn’t been able to load since.

 

The XiD-P box, when turned on and with all cables hooked up, will boot for a minute, ask for the preferred language, and then display a blue screen with an ellipsis indefinitely:

BEBE0958-945C-4A8D-A832-73D2670543C0.jpeg

 

The dots light up from left to right, but that’s about it. We’ve let this screen sit for probably 8 hours at least sometimes, and it never seems to have any plans of moving on.

 

I haven’t been able to find anyone else with this specific problem, anything we should try?

Official Employee

Re: XiD-P Stuck on Ellipses

Try resetting both your main box and the XiD at the same time
New Poster

Re: XiD-P Stuck on Ellipses

Thanks Andrew! Unfortunately that brings me the exact same result.

The main box powers on and loads live tv after a few minutes, while the XiD-P continues to only load “...”

Official Employee

Re: XiD-P Stuck on Ellipses

It probably needs swapped out