Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,635,949

members

11

online now

1,813,794

discussions

Back to Top

Xi5 TV Box

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 101 of 120
928 Views

I would rather have cable coming out of the wall than a satellite dish on my house/in my yard. The Xi5 is being rolled out on a limited basis, just like they do with everything else at first. Give it time. They just launched in Huntsville, AL and a bunch of other markets.

Posted by
Service Expert

Message 102 of 120
926 Views

adding... you could use a qualified Roku product that is currently in beta and has no charges per month while in beta to give you a wireless connection.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 103 of 120
737 Views

Can the Xi5 be powered by POE? How soon will you have Control4 IP control ? Thanks

Posted by
Gold Problem Solver

Message 104 of 120
733 Views

china73 wrote:

Can the Xi5 be powered by POE? How soon will you have Control4 IP control ? Thanks



Considering the ethernet port on all previous X1 boxes have been disabled, I think it is safe to say that the answer to both of your questions is most likely no.

Posted by
Service Expert

Message 105 of 120
708 Views

china73 wrote:

Can the Xi5 be powered by POE? How soon will you have Control4 IP control ? Thanks


no on POE (powered by the USB-c connector). The post #1 in this thread does not state in the text that the box can use the ethernet connector, but in the caption of the back side picture of the xi5 it states that the box can get video from either wifi or ethernet. we will know more as the boxes get more customers responding in this forum.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 106 of 120
574 Views

Do you know if the pix quality is the same or better than the xid & the speed of apps better or the same if the signal is very good from the gateway.

Posted by
Service Expert

Message 107 of 120
538 Views

minitech wrote:

Do you know if the pix quality is the same or better than the xid & the speed of apps better or the same if the signal is very good from the gateway.


with a sufficient WIFI connection there is no difference. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
Message 108 of 120
478 Views

Is there an update as to when they are going to Release this box and other areas?

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 109 of 120
466 Views

Any update if they have released the new Xi5 TV box in Highland Michigan yet?

 

Chris K.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 110 of 120
461 Views

Do you have any idea when this will become avaliable to the northeast division (Freedom)?


ComcastJessie wrote:

The Xi5 is a new wireless X1 TV box that will allow XFINITY X1 customers to watch live TV without the need for a coaxial cable connection.

 

 

Here are some FAQ's

 

Can the Wireless TV box be my only TV box?

At this time, the Wireless TV box is intended for use as a secondary X1 device in your home, in conjunction with a primary X1 TV box. You must have a primary X1 TV box plugged in and connected to a coaxial cable jack in your home.

 

What are the requirements to have the Xi5 device?

To have a Wireless TV box in your home, you'll need XFINITY TV service, at least one additional X1 TV box to act as the primary X1 device on your account and XFINITY Internet with a Wireless Gateway 3 (with RDK-B firmware) to stream video over the Xi5's WiFi connection.

 

Can I move the Wireless TV box to a different location in the house?

Yes, you can move your Wireless TV box provided it maintains a wireless connection to the wireless gateway. Please note, however, that the distance from your gateway, along with other factors in your home (e.g., metal ducts, brick walls, double pane windows, etc.) will affect the video quality on the Wireless TV box.

 

Can I use the Wireless TV box outdoors?

Yes, you may take the Wireless TV box outdoors provided it maintains a wireless connection to the XFINITY Gateway. Please note, the Wireless TV box is not weatherproof and you should avoid direct exposure to precipitation and extreme heat or cold.

 

Can I hide the Wireless TV box out of site?

Yes, the Wireless TV box can be placed anywhere it can maintain a wireless connection to your wireless gateway, like in a cabinet or behind a TV. The voice remote that comes with the Wireless TV box does not require line-of-site to the box.

 

What should I do if my video freezes or pixilates?

First, try rebooting the Wireless TV box. If the condition does not improve, try moving the Wireless TV box and your wireless gateway closer together. If you need additional support, please Contact Us.

 

Can I connect the Wireless TV box to my WiFi range extender?

We recommend connecting the Wireless TV box directly to your wireless gateway for the best viewing experience. We cannot guarantee that the Wireless TV box will work properly over WiFi range extenders.

 

How many Wireless TV boxes can I have in my home at one time?

At this time, the maximum is two Wireless TV boxes per account.

 

Can I use my own modem?

No, the Wireless TV box can only be used with your XFINITY wireless gateway.

 

Are there charges or fees associated with the Wireless TV box?

Yes, standard equipment and additional outlet service fees apply to the Wireless TV box.

 

Does the Wireless TV box support 4K/Ultra HD resolution?

No, the Wireless TV box does not support 4K/Ultra HD resolution at this time.

 

Can I use X1 apps on the Wireless TV box?

Yes, all X1 apps available on other X1 TV boxes will be available with the Wireless TV box.

 

 

Note:

  • The Xi5 is only available in select markets at this time
  • Aside from the WiFi connection, the Xi5 will have the same functionality as the Xi3 and XiD devices.

 


Device Specifications:

Manufacturer: Pace
Model Number: Pace PX051AEI Xi5
Device Type: HDTV Cable Box
Device Dimensions: 4.23 in W x 4.23 in D x 0.63 in H

 

Xi5 FrontXi5 FrontXi5 RearXi5 Rear

 

 If you have any questions or need any assistance with your Xi5 device, please don't hesitate to let us know. 

 

Any updates we have about the Xi5 device will be posted here.

 

 

**UPDATE 03/17/2017**

 

The Xi5 is only available to customers in limited areas within the following markets at this time:

 

  • Greater Boston, MA
  • Blue Springs, MO
  • Salt Lake City, UT
  • Twin Cities Region
  • Greater Chicago, IL
  • Chatanooga, TN
  • Dade, Fort Meyers and Jacksonville, FL
  • Ann Arbor, Fort Wayne and Plymoth, MI

 

Posted by
Service Expert

Message 111 of 120
445 Views

franstrzelecki wroteDo you have any idea when this will become avaliable to the northeast division (Freedom)?
<snip> 

see the first post on page one on this topic for updates (last was 3/17/2017). The first post says all announcements will be on that top post.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Contributor

Message 112 of 120
413 Views

Will the X1 DVR be required to be connected via ethernet to the Wireless Gateway 3 in order for any Xi5 boxes to work wirelessly?

Posted by
Official Employee

Message 113 of 120
404 Views

wdinpcfl wrote:

Will the X1 DVR be required to be connected via ethernet to the Wireless Gateway 3 in order for any Xi5 boxes to work wirelessly?


No, those devices use Moca to communicate.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Service Expert

Message 114 of 120
389 Views

MoCA is communication over coax. the new gateway will bridge the data delivered to it via coax (from a local DVR or XG2) to Wifi which the Xi5 will then receive.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 115 of 120
265 Views
How do I know if this is available in my area?
Posted by
Official Employee

Message 116 of 120
263 Views

SamS1 wrote:
How do I know if this is available in my area?

Check out the very first post in this thread for locations.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 117 of 120
202 Views

ComcastZach,

 

What are the Modem/router/gateway requirements for using the xi5 boxes.  I'd like to pruchase my own router and have had a tough time finding one that will work with these

Posted by
Official Employee

Message 118 of 120
195 Views
Only XB3 gateways will work, and they're not available for retail sale. Check out the first post for requirements.



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
Message 119 of 120
39 Views

In The boston area

Posted by
Service Expert

Message 120 of 120
18 Views

airsmith1 wrote:

In The boston area


check the first post in this thread (I moved your post here). It is updated as information is available).




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon