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Xi5 TV Box

Posted by
Administrator

Message 67 of 155
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The Xi5 is a new wireless X1 TV box that will allow XFINITY X1 customers to watch live TV without the need for a coaxial cable connection.

 

**UPDATE 6/6/2017**

Some customers have received Wireless TV boxes as part of a limited trial, however the Wireless TV Box is currently not available. We are working diligently to make them available soon.

 

Here are some FAQ's

 

Can the Wireless TV box be my only TV box?

At this time, the Wireless TV box is intended for use as a secondary X1 device in your home, in conjunction with a primary X1 TV box. You must have a primary X1 TV box plugged in and connected to a coaxial cable jack in your home.

 

What are the requirements to have the Xi5 device?

To have a Wireless TV box in your home, you'll need XFINITY TV service, at least one additional X1 TV box to act as the primary X1 device on your account and XFINITY Internet with a Wireless Gateway 3 (with RDK-B firmware) to stream video over the Xi5's WiFi connection.

 

Can I move the Wireless TV box to a different location in the house?

Yes, you can move your Wireless TV box provided it maintains a wireless connection to the wireless gateway. Please note, however, that the distance from your gateway, along with other factors in your home (e.g., metal ducts, brick walls, double pane windows, etc.) will affect the video quality on the Wireless TV box.

 

Can I use the Wireless TV box outdoors?

Yes, you may take the Wireless TV box outdoors provided it maintains a wireless connection to the XFINITY Gateway. Please note, the Wireless TV box is not weatherproof and you should avoid direct exposure to precipitation and extreme heat or cold.

 

Can I hide the Wireless TV box out of site?

Yes, the Wireless TV box can be placed anywhere it can maintain a wireless connection to your wireless gateway, like in a cabinet or behind a TV. The voice remote that comes with the Wireless TV box does not require line-of-site to the box.

 

What should I do if my video freezes or pixilates?

First, try rebooting the Wireless TV box. If the condition does not improve, try moving the Wireless TV box and your wireless gateway closer together. If you need additional support, please Contact Us.

 

Can I connect the Wireless TV box to my WiFi range extender?

We recommend connecting the Wireless TV box directly to your wireless gateway for the best viewing experience. We cannot guarantee that the Wireless TV box will work properly over WiFi range extenders.

 

How many Wireless TV boxes can I have in my home at one time?

At this time, the maximum is two Wireless TV boxes per account.

 

Can I use my own modem?

No, the Wireless TV box can only be used with your XFINITY wireless gateway.

 

Are there charges or fees associated with the Wireless TV box?

Yes, standard equipment and additional outlet service fees apply to the Wireless TV box.

 

Does the Wireless TV box support 4K/Ultra HD resolution?

No, the Wireless TV box does not support 4K/Ultra HD resolution at this time.

 

Can I use X1 apps on the Wireless TV box?

Yes, all X1 apps available on other X1 TV boxes will be available with the Wireless TV box.

 

 

Note:

  • The Xi5 is only available in select markets at this time
  • Aside from the WiFi connection, the Xi5 will have the same functionality as the Xi3 and XiD devices.

 


Device Specifications:

Manufacturer: Pace
Model Number: Pace PX051AEI Xi5
Device Type: HDTV Cable Box
Device Dimensions: 4.23 in W x 4.23 in D x 0.63 in H

 

Xi5 FrontXi5 FrontXi5 RearXi5 Rear

 

 If you have any questions or need any assistance with your Xi5 device, please don't hesitate to let us know. 

 

Any updates we have about the Xi5 device will be posted here.

 

 

 

 

 

 




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154 REPLIES
Posted by
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Message 1 of 155
56,064 Views

heard about new uhd box,,anyone have release date for xi5??

Highlighted
Posted by
Silver Problem Solver

Message 2 of 155
55,991 Views

4k is coming out supposedly by the end of the year for an Xi4 box.

Posted by
Gold Problem Solver

Message 3 of 155
55,980 Views
Comcast rarely if ever provides dates for this sort of thing. If they do they just mention a quarter.
Posted by
Regular Contributor

Message 4 of 155
55,946 Views

rickyray wrote:

heard about new uhd box,,anyone have release date for xi5??


Well, in a press release back in May about the Xi4 4K/UHD box, the Xi5 was mentioned as "a new HDR set-top box" to be launched "next year.": http://corporate.comcast.com/news-information/news-feed/comcast-to-launch-4k-uhd-set-top-box

 

Nothing much has been heard about it since, and in an article on the FierceCable site last month (http://www.fiercecable.com/story/comcast-prepping-hdr-capable-xi6-set-top-2016/2015-10-27 ), it says "Comcast will follow up the launch of the 4K-capable Xi4 set top later this year with the 2016 deployment of an even more advanced device, the Xi6, that features high dynamic range (HDR) technology."

 

So, I'd say it looks like the "Xi5" has gone the way of "Windows 9."

Posted by
Admin1

Message 5 of 155
55,880 Views

Hi rickyray,

 

The box will be called Xi4. We do not currently have a release date. 

 

 

 




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Message 6 of 155
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Hi... when will xfinity/comcast introduce wireless cable boxes? When I had my x1 system installed, it took >8hrs across two days, and required a good deal of my attention and interraction with the tech during installation. It was tedious... and surely expensive for comcast. The breakeven date for my subscription must be years out!

 

While I know Comcast ran an ad campaign lampooning AT&T Uverse's wireless cable box launch, i have to say, it's a useful innovation and competitive advantage for them. In addition to the much quicker/economical installation, it allows me as an end user to easily move my TV and associated cable box from room to room, or even outdoors, which I have wanted to do on many occasions. For that latter use case, in order to accomodate, I would need to get an entirely new cable base unit installed on the outside of the house to facilitate that one addition cable run to the outdoor location... that I probably would only use 5x per year. But when I want it... I want it.

 

So that's it... many good reason here, but primarily 1. reduced installation cost, 2. increased customer satisfaction with the installation process, 3. ability to customers to move devices in an "untethered" manner throughout their home/property.

 

Thanks for listening!

 

GKall

Posted by
Problem Solver

Message 7 of 155
53,097 Views

Hi GKall,

 

At this time we don't have any information as when wirelesses cable boxes will be available with Comcast services, however we do take each feedback and request into consideration in planning future changes to services or equipment.




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Posted by
New Poster
Message 8 of 155
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July 4th is the Expected release date.
Posted by
Contributor

Message 9 of 155
56,262 Views

How will the Xi5 work.

Posted by
Service Expert

Message 10 of 155
56,248 Views

Did you read this?

 

http://www.multichannel.com/news/cable-tv-conventions/intx-2016-comcast-sets-july-4-debut-first-hdr-...




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Posted by
Gold Problem Solver

Message 11 of 155
56,227 Views


Do you have specific questions?


minitech wrote:

How will the Xi5 work.


 

Posted by
Contributor

Message 12 of 155
56,194 Views

Since it is wireless, does it use your current X1 gateway, is it a stand alone or client box, does wireless mean no cable has to be attached, in other words how does it work.

Posted by
Gold Problem Solver

Message 13 of 155
56,189 Views

No cable from the gateway to the box but there will be an HDMI cable from the box to the TV. The Xi designation would suggest it is only a client box and will require an XG1 or XG2 to function.

Considering nobody outside of Comcast has seen a real Xi5 (as far as I am aware of) answering questions about it require some speculation.


minitech wrote:

Since it is wireless, does it use your current X1 gateway, is it a stand alone or client box, does wireless mean no cable has to be attached, in other words how does it work.







Posted by
Service Expert

Message 14 of 155
56,180 Views

I would just add that the apparent design allows to put the small xi* box behind the TV which would allow full hiding of connection wiring.




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Posted by
Official Employee

Message 15 of 155
56,174 Views

minitech wrote:

Since it is wireless, does it use your current X1 gateway, is it a stand alone or client box, does wireless mean no cable has to be attached, in other words how does it work.


You will obviously need Xfinity internet service and an XB3 (that you already have), and is an Xi box like the Xi3 and XiD. 




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Posted by
Service Expert

Message 16 of 155
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ComcastAndrew wrote:

minitech wrote:

Since it is wireless, does it use your current X1 gateway, is it a stand alone or client box, does wireless mean no cable has to be attached, in other words how does it work.


You will obviously need Xfinity internet service and an XB3 (that you already have), and is an Xi box like the Xi3 and XiD. 


comcastandrew are you stating that customer owned routers will not work or will count toward customer's internet usage caps if owned router 'internet' is used?




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Posted by
Official Employee

Message 17 of 155
56,165 Views

Rustyben wrote:

ComcastAndrew wrote:

minitech wrote:

Since it is wireless, does it use your current X1 gateway, is it a stand alone or client box, does wireless mean no cable has to be attached, in other words how does it work.


You will obviously need Xfinity internet service and an XB3 (that you already have), and is an Xi box like the Xi3 and XiD. 


comcastandrew are you stating that customer owned routers will not work or will count toward customer's internet usage caps if owned router 'internet' is used?


No I'm not, there's nothing else to add until the Xi5 is released.




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Posted by
Gold Problem Solver

Message 18 of 155
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If there is no MoCA connection to the Xi5 why would the gateway matter? Does the XB3 offer a special communications channel or band for Xi5 boxes?

If Comcast is going to require a specific gateway to use Xi5s that would mean there will never be Xi5s in my house...



Rustyben wrote:

ComcastAndrew wrote:

minitech wrote:

Since it is wireless, does it use your current X1 gateway, is it a stand alone or client box, does wireless mean no cable has to be attached, in other words how does it work.


You will obviously need Xfinity internet service and an XB3 (that you already have), and is an Xi box like the Xi3 and XiD. 


comcastandrew are you stating that customer owned routers will not work or will count toward customer's internet usage caps if owned router 'internet' is used?


 

Posted by
Service Expert

Message 19 of 155
56,153 Views

RickGr4 wrote:

If there is no MoCA connection to the Xi5 why would the gateway matter? Does the XB3 offer a special communications channel or band for Xi5 boxes?

If Comcast is going to require a specific gateway to use Xi5s that would mean there will never be Xi5s in my house...



Rustyben wrote:

ComcastAndrew wrote:

minitech wrote:

Since it is wireless, does it use your current X1 gateway, is it a stand alone or client box, does wireless mean no cable has to be attached, in other words how does it work.


You will obviously need Xfinity internet service and an XB3 (that you already have), and is an Xi box like the Xi3 and XiD. 


comcastandrew are you stating that customer owned routers will not work or will count toward customer's internet usage caps if owned router 'internet' is used?


 


MoCA is no different than ethernet, and the 'charging' of data for in home use of streams on any device going toward the data cap is the point of what I was asking. 

 

the xb3 gateways he referenced have a couple of wifi nets available beside the customer-in-home ones (the xfinitywifi hotspot, the 'hidden' home security system wifi, and that is why I asked to learn if the traffic would be counted if it was provided by customer owned equipment. No one from data/internet security ever seems to post on the forum but my guess is that it is ip (subnet) based on determining what data is charged toward customer's cap limits.




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Posted by
Official Employee

Message 20 of 155
56,131 Views

Rustyben wrote:

RickGr4 wrote:

If there is no MoCA connection to the Xi5 why would the gateway matter? Does the XB3 offer a special communications channel or band for Xi5 boxes?

If Comcast is going to require a specific gateway to use Xi5s that would mean there will never be Xi5s in my house...



Rustyben wrote:

ComcastAndrew wrote:

minitech wrote:

Since it is wireless, does it use your current X1 gateway, is it a stand alone or client box, does wireless mean no cable has to be attached, in other words how does it work.


You will obviously need Xfinity internet service and an XB3 (that you already have), and is an Xi box like the Xi3 and XiD. 


comcastandrew are you stating that customer owned routers will not work or will count toward customer's internet usage caps if owned router 'internet' is used?


 


MoCA is no different than ethernet, and the 'charging' of data for in home use of streams on any device going toward the data cap is the point of what I was asking. 

 

the xb3 gateways he referenced have a couple of wifi nets available beside the customer-in-home ones (the xfinitywifi hotspot, the 'hidden' home security system wifi, and that is why I asked to learn if the traffic would be counted if it was provided by customer owned equipment. No one from data/internet security ever seems to post on the forum but my guess is that it is ip (subnet) based on determining what data is charged toward customer's cap limits.


Again, you'll just have to wait until it's officially released.




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Posted by
Official Employee

Message 21 of 155
56,130 Views

RickGr4 wrote:

If there is no MoCA connection to the Xi5 why would the gateway matter? Does the XB3 offer a special communications channel or band for Xi5 boxes?

If Comcast is going to require a specific gateway to use Xi5s that would mean there will never be Xi5s in my house...



Rustyben wrote:

ComcastAndrew wrote:

minitech wrote:

Since it is wireless, does it use your current X1 gateway, is it a stand alone or client box, does wireless mean no cable has to be attached, in other words how does it work.


You will obviously need Xfinity internet service and an XB3 (that you already have), and is an Xi box like the Xi3 and XiD. 


comcastandrew are you stating that customer owned routers will not work or will count toward customer's internet usage caps if owned router 'internet' is used?


 


You wouldn't want it anyway, they're made by Pace.




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Posted by
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Message 22 of 155
56,120 Views
Good point Andrew... LOL
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Message 23 of 155
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THIS IS INSANE, WE HAVE BEEN YOLD IT WOULD BE OUT LAST YEAR, THEN ONCE AGAIN THIS YEAR AND BOTH TIMES IT DIDNT!!!! IM SO SICK OF NOT BRING ABLE TO USE THE FULL CAPABILITY OF MY 4K TV, I MIND AS WELL SWITCH PROVIDERS SINCE COMCAST CAN'T MANAGE TO KEEP THEIR WORD OR EVEN FILL US IN AFTER BREAKING THEIR WORD!!!! IM BEYOND P.O.'d AND FED UP WITH COMCAST!!
Posted by
Gold Problem Solver

Message 24 of 155
56,025 Views


What's your point? It appears the Xi5 is not a 4K box. This has been discussed in this forum.

I doubt Comcast will have a 4k box in 2016.

I suggest you learn more about other ways to get 4k such as Blu-ray and streaming. Also Comcast has streaming apps for owners of certain Samsung and LG TV sets.



Jray707 wrote:
THIS IS INSANE, WE HAVE BEEN YOLD IT WOULD BE OUT LAST YEAR, THEN ONCE AGAIN THIS YEAR AND BOTH TIMES IT DIDNT!!!! IM SO SICK OF NOT BRING ABLE TO USE THE FULL CAPABILITY OF MY 4K TV, I MIND AS WELL SWITCH PROVIDERS SINCE COMCAST CAN'T MANAGE TO KEEP THEIR WORD OR EVEN FILL US IN AFTER BREAKING THEIR WORD!!!! IM BEYOND P.O.'d AND FED UP WITH COMCAST!!






Posted by
Silver Problem Solver

Message 25 of 155
55,975 Views

Not to mention that no broadcaster actually broadcasts in 4k yet.

 

Posted by
Regular Contributor

Message 26 of 155
55,748 Views
Now that the box is released, can more details be shared on how it connects, operates, HDR format, etc?
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Message 27 of 155
55,747 Views

Yes - I am interested in this as well.. Also, how do we sign up / upgrade our current equipment to the Xi5? Do we just call?

Posted by
Silver Problem Solver

Message 28 of 155
55,743 Views

Huh? Where is the box released? Who said it was released?

Posted by
Regular Contributor

Message 29 of 155
55,736 Views
Posted by
Service Expert

Message 30 of 155
55,686 Views

2themax wrote:
http://www.multichannel.com/news/cable-tv-conventions/intx-2016-comcast-sets-july-4-debut-first-hdr-...

Here is some reading material:

 

http://forums.xfinity.com/t5/forums/searchpage/tab/message?filter=location&location=forum-board:X1&q...




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Posted by
Regular Contributor

Message 31 of 155
55,665 Views

Comcast promoted this for a July 4th release??  OK, so who has it?... and how do the rest of us get it?

Posted by
Admin1

Message 32 of 155
55,640 Views

All -- We do not have these available yet. Our testing and trials are continuing at this time. Once we have more information to announce we will do so. 




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Message 33 of 155
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Comcast is broadcasting the Olympics in 4K. For all the money we pay it would have been nice for all us 4K TV owners to be able to watch the Olympics in 4K. DirectTV customers can 

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Message 34 of 155
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I totally agree. It makes no sense that Comcast subscribers potentially will not be able to view the Rio Olympics in 4K/HDR. It's about two weeks away and no xi5. It's especially sad when NBCUniversal is part of Comcast and it is offering 4K/HDR telecast/vod to its competitors (i.e. AT&T/DIRECTV). Why not to its customers? Frustrating.
Posted by
Contributor

Message 35 of 155
55,228 Views

That doesnt say how it will work, i know no cable is needed other than HDMI to your tv. Does it use the comcast gateway or will you need an additional IP box.

Posted by
Service Expert

Message 36 of 155
55,175 Views

minitech wrote:

That doesnt say how it will work, i know no cable is needed other than HDMI to your tv. Does it use the comcast gateway or will you need an additional IP box.


I don't know how we would know anythijng about Xi5 if no one has one?

 

https://www.dslreports.com/shownews/Comcast-to-Ship-HDRCapable-But-Not-4K-Set-Top-Box-in-July-136993

 

https://www.google.com/?gws_rd=ssl#q=dslreports+xi5




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Posted by
Admin1

Message 37 of 155
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We are going to have 4K/UHD content for for the Olympics. It will only be available with the Ultra High Definition Sampler App on Samsung or LG Smart TV's. HDR content will also be available on select Samsung Smart TV's via the Sampler App. The Sampler App is not yet enable to support HDR on LG TV's. 




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Posted by
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Message 38 of 155
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Here is information on Xi5:

 

The Xi5 is a new X1 TV box that will allow XFINITY X1 customers to watch live TV from any room in the house without the need for a coaxial cable connection. To stream video over the WiFi connection to the Xi5 TV box, customers must have XFINITY Internet and a Wireless Gateway 3 with RDK-B firmware. Aside from the WiFi connection, the Xi5 will have the same functionality as the Xi3 and XiD devices.




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Message 39 of 155
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Already to watch olympics in 4K then as I use the app to watch suits in 4K Smiley Happy   Sad no HDR Smiley Sad

Posted by
Regular Contributor

Message 40 of 155
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ComcastZach wrote:

Here is information on Xi5:

 

The Xi5 is a new X1 TV box that will allow XFINITY X1 customers to watch live TV from any room in the house without the need for a coaxial cable connection. To stream video over the WiFi connection to the Xi5 TV box, customers must have XFINITY Internet and a Wireless Gateway 3 with RDK-B firmware. Aside from the WiFi connection, the Xi5 will have the same functionality as the Xi3 and XiD devices.


Is there a reason we can't use our own router?

Posted by
Silver Problem Solver

Message 41 of 155
54,978 Views

Being an Xi device, it still uses a tuner from the XG device, so uses moca from the XG2 or DVR device to the modem, then from the modem it connects to your wifi. I doubt a modem with a seperate router would be able to convert moca to wifi.

Posted by
Service Expert

Message 42 of 155
54,968 Views

John3758 wrote:

Being an Xi device, it still uses a tuner from the XG device, so uses moca from the XG2 or DVR device to the modem, then from the modem it connects to your wifi. I doubt a modem with a seperate router would be able to convert moca to wifi.


correct, and to have the Wireless Gateway 3 modem do it, they will have to enable MoCA on it so it can bridge from the hub(s) to 'ethernet' and WiFi.

 

hub <---->Wireless Gateway 3(modem) < -- >)))) (wifi) <====> xi5 STB. (note bidirectional)




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Message 43 of 155
54,926 Views
I'm glad to hear that Comcast is doing something to provide 4K/HDR Rio Olympics coverage but it is still disappointing to know is not available to be seen on any 4K UHD tv. I'm in the market for a new 4K tv that has HDR. I'd like to go with Vizio but will likely rule it out because there's no Xfinity UHD Sampler App available. And I get it that's it's a business decision between a content provider and tv manufacturers but it still upsetting, especially since Comcast stated they were launching a device (i.e. xi5) to coincide with the Olympics. The xi5 would have been compatible with more 4K/HDR tvs than tvs that have access to the Xfinity UHD Sampler App. The olympics is a popular sporting even watched by millions it would have been a great opportunity to showcase new technology like 4K/HDR to a lot of people instead of small subset. Missed opportunity. P.S. Xfinity UHD Sampler App updated w/ Rio Olympics content. I just hope HDR content isn't the only content available throughout the event.
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Posted by
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Message 44 of 155
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Posted by
Valued Contributor

Message 45 of 155
54,357 Views

Hi. Xi5 works with a MoCA to Ethernet bridge and your own router/WiFi. We don't supply these bridges but they can be purchased online.  The Xi5 just needs to see the XG1 or XG2 in your house to pull live TV and DVR content. This all happens through MoCA and would be sent over the bridge to your own network. It's truly an awesome device!




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Posted by
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Message 46 of 155
54,340 Views

ComcastNeal wrote:

Hi. Xi5 works with a MoCA to Ethernet bridge and your own router/WiFi. We don't supply these bridges but they can be purchased online.  The Xi5 just needs to see the XG1 or XG2 in your house to pull live TV and DVR content. This all happens through MoCA and would be sent over the bridge to your own network. It's truly an awesome device!


the version 3 of comcast supplied wifi/router/gateways all include MoCA and the bridging is already there if the MoCA adapter is allowed to function. Is that ability to serve as a MoCA controller about to be activated?

 

I was looking at the MoCA 2 Actiontech bridges using bonded channels. Have they been tested to work with regular modem + separate router configurations?




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Posted by
Contributor

Message 47 of 155
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So i would enable moca on my comcast x1 gateway & the Xi5 would pick up the wifi signal from the gateway?

Posted by
Service Expert

Message 48 of 155
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minitech wrote:

So i would enable moca on my comcast x1 gateway & the Xi5 would pick up the wifi signal from the gateway?


Try it and let us know what happens.  You can always turn it back off.




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Posted by
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Message 49 of 155
54,267 Views

You can enable MoCA on the XB3.  If you need/want it left on there's a few things you need to do.  First, you'll need to send a message to ComcastNickM to get him to have your XB3 added to a list so MoCA stays on.  If you're not going to use MoCA, don't bother...you're not gaining anything by having it enabled.  Once Xi5 starts to roll out the process to enable MoCA and leave it on will be different but this manual process is required today since we don't use MoCA on the XB3 for anything today.  The second thing you'll need to double check is that the XB3 is connected to splittlers/unity gain amps properly.  Essentially, make sure your XB3 is NOT on the passive modem port on the unity gain amp.  If it is, that port wont pass MoCA and whatever you're trying to connect to it via MoCA (even when Xi5 rolls out) won't see the XB3.  Finally, we do not support 3rd party extenders or devices connected over MoCA.  It might work, but we don't guarantee it!  




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