Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,247

members

1,487

online

29,123

topics

Top

Xg1v4-a Internet Connection

ANSWERED
Frequent Visitor

Xg1v4-a Internet Connection

Recently updated to the xg1v4-a x1 box. Does anyone know how to connect it to the internet, no one at Comcast has been able to help. They all say look for the wps button, but there is none.

Please help, I'm getting ready to go back to old technology.

 

thanks

Accepted Solution

Re: Xg1v4-a Internet Connection

Problem solved. I replaced the box with a new one - same model - and it now works. 

I have comcast internet and the box now picks up the internet service from the coax.

 

thanks.

View answer in context
Service Expert

Re: Xg1v4-a Internet Connection

The XG1v4 only works with a coax connection.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Xg1v4-a Internet Connection

It is connected via coax, but keeps telling me to add internet to stream netflix. No one at comcast seems to know what to do.  A tech on the phone today told me it piggybacks off the wireless signal from the modem (?).

Frequent Visitor

Re: Xg1v4-a Internet Connection

And, forgot to mention, told them there was a mac address on th xg1v4-a box and they said there was no where to add it to the account.

Official Employee

Re: Xg1v4-a Internet Connection

It’s asking you to add internet service to receive Netflix. Do you have Comcast internet? You need Comcast internet service for any apps under the “Internet apps” section to work

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Xg1v4-a Internet Connection

Problem solved. I replaced the box with a new one - same model - and it now works. 

I have comcast internet and the box now picks up the internet service from the coax.

 

thanks.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 5 replies
  • 631 views
  • 2 kudos
  • 3 in conversation