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Xfinity satellite cable box keeps freezing.

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Xfinity satellite cable box keeps freezing.

Xfinity satellite cable box all of a sudden freezes now.  All connections are tight, replaced both hdmi and coax cables and rebooted cable box multiple times. Can change channel but image freezes after 3 seconds.  Main dvr box and tv works great, home Wi-Fi is perfect, xfinity home security works fine.

Official Employee

Re: Xfinity satellite cable box keeps freezing.


wrote:

Xfinity satellite cable box all of a sudden freezes now.  All connections are tight, replaced both hdmi and coax cables and rebooted cable box multiple times. Can change channel but image freezes after 3 seconds.  Main dvr box and tv works great, home Wi-Fi is perfect, xfinity home security works fine.


The 3 boxes use moca to communicate. Presently that moca communication is too low and out of spec. Normally, that means something in-house that's causing it. Can you give background on how the cable is ran, splitters, amps etc. You'll may end up needing a tech out. Signal levels to the DVR, XG2, and modem are well within specs.


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