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Xfinity XG1v4 TV Box

Frequent Visitor

Re: I want a Xfinity XG1v4 TV Box

My question is not about Shipping. .. it is technical
Frequent Visitor

Re: I want a Xfinity XG1v4 TV Box

Thats how it formats my messages using my mobile device. If you want to complain about my formatting complain to comcast. That's not how i wrote my posts. Tell Comcast there is something wrong with their website when you post using a mobile device don't complain to me because I did not write it that way.

Instead of helping me your criticizing the format of a post that I have no control over.

Furthermore that's rude, not helpful and inappropriate. I am aware there's no 4k live content yet I have been waiting for many years. But there will be. I'm asking a few simple technical questions which level 3 comcast support told me to post here. I know part of my posts was a rant but I had a few questions that I was hoping someone would be nice enough to answer or at minimum give me some advice.
Contributor

Re: I want a Xfinity XG1v4 TV Box


@ppeter78 wrote:
Thats how it formats my messages using my mobile device. If you want to complain about my formatting complain to comcast. That's not how i wrote my posts. Tell Comcast there is something wrong with their website when you post using a mobile device don't complain to me because I did not write it that way.

Instead of helping me your criticizing the format of a post that I have no control over.

Furthermore that's rude, not helpful and inappropriate. I am aware there's no 4k live content yet I have been waiting for many years. But there will be. I'm asking a few simple technical questions which level 3 comcast support told me to post here. I know part of my posts was a rant but I had a few questions that I was hoping someone would be nice enough to answer or at minimum give me some advice.

No one is here to argue with you nor listen to your negativity and chastising.  And no one appears to have a problem with formatting their posts on this forum but you.  I dont' think it's a Comcast issue. 

 

As far as your question,  what is your question? 

Frequent Visitor

Re: Xfinity XG1v4 TV Box

Hi, can you please tell me, right now I have  AXO(or 0)13ANM will I lose all my DVR shows saved when I switch? last time I switched to this newer box I lost %10 thanks 

Official Employee

Re: Xfinity XG1v4 TV Box

Anything more than 60 hours will be lost. The cloud retains the last 60 hours of recordings

 

https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs


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Service Expert

Re: I want a Xfinity XG1v4 TV Box


@ppeter78 wrote:
500 gb hard drive's have been in your dvrs for a good 10 years now and cost nothing so why don't you put a 1 or 2tb hard drive in there? Att or someone has offered a 2tb hard drive for years now. Ultra HD recording are going to blow through hard drive space like it's nothing. 4k is 3 to 4 times more space then HD depending on the quality of the broadcast. When you do broadcast shows in 4k. Now I just got off the phone with sales and they want me to pay 15$ Post here to get a 4K DVR http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/td-p/2987898 

A picture quality is only a problem when I'm watching something that's on the cloud not the DVR. What about the storage space on the Ultra HD DVR and I don't want to get a DVR and you realize that the storage space is not enough for Ultra HD and then you come out with another DVR that has a lot more storage space lastly can I have 3 DVRs 1 in Ultra HD

I have two XG1v4's and one XG1v3.  You can have as many as you are willing to pay for.  Usually, the first DVR is included in the package; all others cost $19.90/mo.




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Contributor

Re: I want a Xfinity XG1v4 TV Box


@RobertWy wrote:

@ppeter78 wrote:
500 gb hard drive's have been in your dvrs for a good 10 years now and cost nothing so why don't you put a 1 or 2tb hard drive in there? Att or someone has offered a 2tb hard drive for years now. Ultra HD recording are going to blow through hard drive space like it's nothing. 4k is 3 to 4 times more space then HD depending on the quality of the broadcast. When you do broadcast shows in 4k. Now I just got off the phone with sales and they want me to pay 15$ Post here to get a 4K DVR http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/td-p/2987898 

A picture quality is only a problem when I'm watching something that's on the cloud not the DVR. What about the storage space on the Ultra HD DVR and I don't want to get a DVR and you realize that the storage space is not enough for Ultra HD and then you come out with another DVR that has a lot more storage space lastly can I have 3 DVRs 1 in Ultra HD

I have two XG1v4's and one XG1v3.  You can have as many as you are willing to pay for.  Usually, the first DVR is included in the package; all others cost $19.90/mo.


And I might add, nothing is preventing you from upgrading to newer hardware when it becomes available.  If you're unhappy with any particular piece of hardware you have, you're not locked in to keeping it.  They have been very good about this with me and normally waive the shipping charges as well.  Just be nice.

Regular Visitor

Re: Xfinity XG1v4 TV Box

I have no service/picture problems with the XG1v4 box itself, but I have two complaints in general.

1. The cloud storage and DVR storage show different % which really stinks.  I have to keep looking on my app to find the REAL % of space left.  I found out the hard way when things were randomly disappearing.

2. The new remote.  I hate it.  The buttons are tiny and too close together.  In addition, there is no 'TV POWER' button any longer.  This is what I need to properly power on all my devices in proper sequence.  So...problem solved by retaining the older remote.

 

I guess I'm just venting.

Contributor

Re: Xfinity XG1v4 TV Box


@FL4TWRX wrote:

I have no service/picture problems with the XG1v4 box itself, but I have two complaints in general.

1. The cloud storage and DVR storage show different % which really stinks.  I have to keep looking on my app to find the REAL % of space left.  I found out the hard way when things were randomly disappearing.

2. The new remote.  I hate it.  The buttons are tiny and too close together.  In addition, there is no 'TV POWER' button any longer.  This is what I need to properly power on all my devices in proper sequence.  So...problem solved by retaining the older remote.

 

I guess I'm just venting.


Regarding the remote, I completely agree with you.  Personally, the XR11 looks much better, along with the center navigation buttons being more ergonomic and extremely easy to navigate in the dark.  Your thumb naturally falls into place.  Definitely not the case with the XR15.  Not sure what they were thinking of when they designed the XR15 and hope they never phase out the XR11.   

Service Expert

Re: Xfinity XG1v4 TV Box


@FL4TWRX wrote:

I have no service/picture problems with the XG1v4 box itself, but I have two complaints in general.

1. The cloud storage and DVR storage show different % which really stinks.  I have to keep looking on my app to find the REAL % of space left.  I found out the hard way when things were randomly disappearing.

2. The new remote.  I hate it.  The buttons are tiny and too close together.  In addition, there is no 'TV POWER' button any longer.  This is what I need to properly power on all my devices in proper sequence.  So...problem solved by retaining the older remote.

 

I guess I'm just venting.


the percentage is a measure of ratio between used vs total space. The cloud DVR is measured in hours (60) so if you have 40 hours it is 40/60 or 67%. The same 60 on your home DVR is measured in terms of space used by the 40 programs which might be a mixture of SD/HD mpeg2 and mpeg4 (mpeg4 and SD being much smaller file sizes). the two percentages are not comparable and would never be the same unless both are full or empty.




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Service Expert

Re: Xfinity XG1v4 TV Box

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. Please take a picture of your modem's model/serial number label so you will have the information available to private message to the Comcast Employee that responds to this escalation.




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Frequent Visitor

Re: Xfinity 4k receiver

I've had the 4K box for a few days now and have been having intermittent issues with the picture freezing followed by the box restarting after a minute or two. Called  Comcast and they sent a refresh and i've tried a few diffenret HDMI cables but had the issue happen again  two times today. Want to try and troubleshoot all options before calling for a tech to come out, Any idea on what this could be?

Frequent Visitor

Re: I want a Xfinity XG1v4 TV Box

Except losing all your recordings
Frequent Visitor

Re: Xfinity XG1v4 TV Box

Ok thanks & anyway to get more than 60? 

Service Expert

Re: Xfinity XG1v4 TV Box


@0070 wrote:

Ok thanks & anyway to get more than 60? 


Sad to say, but the answer is no at this time.  I would estimate there are 20 million+ X1 users; do the math.




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Official Employee

Re: Xfinity XG1v4 TV Box

Ok thanks & anyway to get more than 60?
_____

You could add a second dvr, it’s 60 hours per dvr.

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Frequent Visitor

Re: Xfinity XG1v4 TV Box


@0070 wrote:

Hi, can you please tell me, right now I have  AXO(or 0)13ANM will I lose all my DVR shows saved when I switch? last time I switched to this newer box I lost %10 thanks 


I didn't loose any of my recording when I switched and I had quite a few recordings.

Regards, SLY
Frequent Visitor

Re: Xfinity 4k receiver

Picture froze again last night during live tv. No error message just picture freeze, when i go to use other functions on the remote other than the power button LED lights up red,  After shutting eveything off with the remote the box automtically restarts after several minutes. Anyone else having simialr issue?

Service Expert

Re: Xfinity 4k receiver


@Fazool wrote:

Picture froze again last night during live tv. No error message just picture freeze, when i go to use other functions on the remote other than the power button LED lights up red,  After shutting eveything off with the remote the box automtically restarts after several minutes. Anyone else having simialr issue?


One thing you can do is call 1800comcast and explain to them what is happening.  It might be an issue with your wiring somewhere in your residence.




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Frequent Visitor

Re: xg4

what is power used difference between old x1 box and new 4k box  i read that the power used by 4k box is 30 % less than the x1 box 

please respond

Service Expert

Re: xg4


@fugit wrote:

what is power used difference between old x1 box and new 4k box  i read that the power used by 4k box is 30 % less than the x1 box 

please respond


Comcast has not yet added the info for the DVR v4 at https://www.xfinity.com/support/articles/set-top-box-energy-usage




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Frequent Visitor

Re: xg4

can not wait for comcast to post the wattage used by the v4 x box 4k unit 

Regular Contributor

Re: xg4

Is the Ethernet port active? 

Official Employee

Re: xg4

Is the Ethernet port active?
___________
No it isn’t

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Regular Contributor

Re: xg4

Then why was the Eternet feature pointed out in the original post?

Official Employee

Re: xg4

Those are just descriptions of the back of the box, doesn’t mean it’s active

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Contributor

Re: xg4

I've just realized that the Comcast Labs HDMI Link setting is not there anymore. Kept thinking it had something to do with the cables and even swapped one.

Why was this setting removed? Are they any plans to add it back?
Frequent Visitor

Re: xg4

My guess is because it either didn't work and was dropped or that it did work and is now an integrated feature.  If it's the latter, I can't find it in the settings.

Service Expert

Re: xg4

You can search for other threads about the missing HDMI link.


@vadeltachi wrote:

My guess is because it either didn't work and was dropped or that it did work and is now an integrated feature.  If it's the latter, I can't find it in the settings.


 




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Contributor

Re: xg4


@RobertWy wrote:

You can search for other threads about the missing HDMI link.


@vadeltachi wrote:

My guess is because it either didn't work and was dropped or that it did work and is now an integrated feature.  If it's the latter, I can't find it in the settings.


Interesting it was removed, but it’s still active on my XG1V4. I only activated it because the box would show a blue screen  when I turned  the TV on sometimes.  I’d have to reseat the HDMI cable to show my cable feed (yes I tried many different HDMI cables; premium certified and others).  By having the box turn off when the TV turned off and turn on when the TV turns on fixed my blue screen issue.  I’m running the XG1V4  at 4K60 resolution 


 

Service Expert

Re: xg4


@Cydeweyz wrote:

@RobertWy wrote:

You can search for other threads about the missing HDMI link.


@vadeltachi wrote:

My guess is because it either didn't work and was dropped or that it did work and is now an integrated feature.  If it's the latter, I can't find it in the settings.


Interesting it was removed, but it’s still active on my XG1V4. I only activated it because the box would show a blue screen  when I turned  the TV on sometimes.  I’d have to reseat the HDMI cable to show my cable feed (yes I tried many different HDMI cables; premium certified and others).  By having the box turn off when the TV turned off and turn on when the TV turns on fixed my blue screen issue.  I’m running the XG1V4  at 4K60 resolution 


 


Let us know if it disappears with an update.




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Contributor

Re: xg4


@RobertWy wrote:

@Cydeweyz wrote:

@RobertWy wrote:

You can search for other threads about the missing HDMI link.


@vadeltachi wrote:

My guess is because it either didn't work and was dropped or that it did work and is now an integrated feature.  If it's the latter, I can't find it in the settings.


Interesting it was removed, but it’s still active on my XG1V4. I only activated it because the box would show a blue screen  when I turned  the TV on sometimes.  I’d have to reseat the HDMI cable to show my cable feed (yes I tried many different HDMI cables; premium certified and others).  By having the box turn off when the TV turned off and turn on when the TV turns on fixed my blue screen issue.  I’m running the XG1V4  at 4K60 resolution 


 


Let us know if it disappears with an update.


Yep. It’s gone and no longer functioning Smiley Sad

Contributor

Re: xg4


@Cydeweyz wrote:

@RobertWy wrote:

@Cydeweyz wrote:

@RobertWy wrote:

You can search for other threads about the missing HDMI link.


@vadeltachi wrote:

My guess is because it either didn't work and was dropped or that it did work and is now an integrated feature.  If it's the latter, I can't find it in the settings.


Interesting it was removed, but it’s still active on my XG1V4. I only activated it because the box would show a blue screen  when I turned  the TV on sometimes.  I’d have to reseat the HDMI cable to show my cable feed (yes I tried many different HDMI cables; premium certified and others).  By having the box turn off when the TV turned off and turn on when the TV turns on fixed my blue screen issue.  I’m running the XG1V4  at 4K60 resolution 


 


Let us know if it disappears with an update.


Yep. It’s gone and no longer functioning Smiley Sad


And I’m back to the blue screen issue now that the HDMI Link was removed 

12101F66-8E8C-4347-90BC-9C326C5E32E5.jpeg
Frequent Visitor

Re: XG1v4 TV Box

DID YOU GET A XG1v4 BOX YET? I GOT MINE THRU A SELF INSTALL KIT. YOU WILL ALSO WANT AN  UPDATED GIG ROUTER, & A NEW 2.0 HDMI CABLE. SALAMANDER1.

Service Expert

Re: XG1v4 TV Box

I've been using my bluetooth headphones with the XG1v4 and I discovered something; when I turn off my TV, the headphone still get sound,  I thought if I used the remote's All Power button, the box would be turned off.  Just FYI.




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Official Employee

Re: XG1v4 TV Box


@RobertWy wrote:

I've been using my bluetooth headphones with the XG1v4 and I discovered something; when I turn off my TV, the headphone still get sound,  I thought if I used the remote's All Power button, the box would be turned off.  Just FYI.


The X1 box doesn't power down. Once the X1 box goes into power save it will stop streaming BT audio.


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Contributor

Random Blue Screen

This happens randomly a couple times each week. Should I get this box exchanged?

12101F66-8E8C-4347-90BC-9C326C5E32E5.jpeg

Service Expert

Re: XG1v4 TV Box


@ComcastLeon wrote:

@RobertWy wrote:

I've been using my bluetooth headphones with the XG1v4 and I discovered something; when I turn off my TV, the headphone still get sound,  I thought if I used the remote's All Power button, the box would be turned off.  Just FYI.


The X1 box doesn't power down. Once the X1 box goes into power save it will stop streaming BT audio.


Thanks for the explanation.




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Frequent Visitor

Re: XG1v4 TV Box

Need a solution for the lack of a SPDIF output of this XG1v4 box. As my Yamaha RX-V863 suports only 1080p I can not use the HDMI to pass 4K signal, it does detect DD but only passes 1080p. I don't feel the urge to spend $xxxx for a new AVR just because the XG1v4 lacks versatility to support slightly older AVR's.

 

I tried the most advanced 4K HDMI splitter and also a 4k HDMI SPDIF splitter avail. in the market , connected on the HDMI output of the XG1v4 and also to the AVR (either HDMI or otpical), in both cases the XG1v4 Auto Detected a Stereo device instead of a DD device. I asked Comcast to add an option in the firmware to broadcast a DD signal regardless of the  device connected on the output. I'm also using  a 4x2 4K Fast switch that has a SPDIF output but as the XG1v4 autoswitches to Stereo it doesn't get the DD out.

 

Let me know your thoughts/suggestions.

 

 

Problem Solver

Re: XG1v4 TV Box

The 4K DVR needs to be connected with 4K HDMI cable directly to the television. Connect the S.S. system with a HDMI cable directly to the TV's HDMI ARC port. Make sure the S.S. system has ARC set up and turned on.

Service Expert

Re: Xfinity XG1v4 TV Box


@jrccomputer wrote:
Can I please request one of these boxes. I have a 4K TV with HDR but only have the 1080P DVR currently

go to https://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3058968/h... and follow the directions there.




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Re: XG1v4 TV Box

thanks, my AVR/ Suround Sound doesnt have an ARC function, are there any published Specs on this box ? I might just swap it to back to a std X1till more 4K programming comes up or till firmware us more versatile.
Service Expert

Re: XG1v4 TV Box

I have not found and "published specs" other than what is on the Comcast web site.

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

https://www.xfinity.com/support/articles/uhd-4k-faqs




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Re: XG1v4 TV Box

I have my XG1v4 hooked up to my 4K AVR. I have set the resolution tp 2160p60 4K UHD.

 

However; I find the XG1v4 resets itself to 720p HD.  How can I get the box to stay at 4K?

 

Do I need to hook it directly to the 4K TV?  I can't do this as my TV is not ARC compatible.

Official Employee

Re: XG1v4 TV Box


@tleschuck wrote:

I have my XG1v4 hooked up to my 4K AVR. I have set the resolution tp 2160p60 4K UHD.

 

However; I find the XG1v4 resets itself to 720p HD.  How can I get the box to stay at 4K?

 

Do I need to hook it directly to the 4K TV?  I can't do this as my TV is not ARC compatible.


Are all of your ports on the AVR 4K compatible? On some not all ports are...


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Re: XG1v4 TV Box

Yes all on back are.

Official Employee

Re: XG1v4 TV Box


@tleschuck wrote:

I have my XG1v4 hooked up to my 4K AVR. I have set the resolution tp 2160p60 4K UHD.

 

However; I find the XG1v4 resets itself to 720p HD.  How can I get the box to stay at 4K?

 

Do I need to hook it directly to the 4K TV?  I can't do this as my TV is not ARC compatible.


When you hook it up directly to the tv does it change? I've never never seen a box change resolution by itself, is it the settings in the cable box that are changing or are you seeing it on your  AVR or on the tv itself


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New Poster

Re: XG1v4 TV Box

The change is infrequent.  No pattern.  I haven't tried directly into the TV as the sound would be awful.

 

The change is in the cable box.

Frequent Visitor

Re: XG4 (XG1v4) Launched

Don't get too excited...I've had mine for 5 months and there is ZERO 4K material out there aside from some outdated Olympic coverage

Contributor

Re: XG4 (XG1v4) Launched


@BrianT1968 wrote:

Don't get too excited...I've had mine for 5 months and there is ZERO 4K material out there aside from some outdated Olympic coverage


A smaller faster cable box with a slick remote is something to get excited about 

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