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Xfinity X1 remote and Link to cell

Regular Visitor

Xfinity X1 remote and Link to cell

I have X1 and Link to cell phones, while I am on the phone the volume control does not work on the remote, pausing & changing channels work. Any ideas? I have the little box and the main X1 in another room has no problems while on the phone. Also I have the cell phones plugged in near the box and I thought they were interferring and moved them and no change.

Service Expert

Re: Xfinity X1 remote and Link to cell


RosieG wrote:

I have X1 and Link to cell phones, while I am on the phone the volume control does not work on the remote, pausing & changing channels work. Any ideas? I have the little box and the main X1 in another room has no problems while on the phone. Also I have the cell phones plugged in near the box and I thought they were interferring and moved them and no change.


the X1 remote works with RF so has to be pointed to the TV to change the volume. Does the TV voume change work when not on the phone? does the TV's remote work to change volume when you are on the phone?




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Regular Visitor

Re: Xfinity X1 remote and Link to cell

no that is not the answer - it is only when I am the Link 2 Cell phones. When it use it must interfere with the signal from the remote but it only happens in one room and the other remote in the other room when on the phone works fine but that is the one with the X1 so maybe it is the extender that causes the problem

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