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XR5 remote suddenly stopped turning TV on/off?

Frequent Visitor

XR5 remote suddenly stopped turning TV on/off?

Today, out of nowhere, my mom’s remote started acting up.  It no longer turns the TV on/off or changes the volume, but it changes the channel.  Troubleshooting with Comcast did no good, nor did entering all those codes.  Any ideas?

Official Employee

Re: XR5 remote suddenly stopped turning TV on/off?


BreakingPoint wrote:

Today, out of nowhere, my mom’s remote started acting up.  It no longer turns the TV on/off or changes the volume, but it changes the channel.  Troubleshooting with Comcast did no good, nor did entering all those codes.  Any ideas?


Replace the remote


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Service Expert

Re: XR5 remote suddenly stopped turning TV on/off?


BreakingPoint wrote:

Today, out of nowhere, my mom’s remote started acting up.  It no longer turns the TV on/off or changes the volume, but it changes the channel.  Troubleshooting with Comcast did no good, nor did entering all those codes.  Any ideas?


Reboot/restart the X1 STB.  Re-pair the remote to the STB.




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